Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess
User Experience and Experience Design !
Vaidya, Kishor, Sajeev, A. S. M. and Gao, Junbin (2005): E-procurement assimilation: an assessment of e-business capabilities and supplier readiness in the Australian public sector. In: Li, Qi and Liang, Ting-Peng (eds.) Proceedings of the 7th International Conference on Electronic Commerce - ICEC 2005 August 15-17, 2005, Xian, China. pp. 429-434. http://doi.acm.org/10.1145/1089551.1089630