Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess
User Experience and Experience Design !
Park, Nam Kyu, Song, Gye Eui, Choi, Hyung Rim, Lee, Chang Sup, Kim, Chan Woo and Shin, Joong Jo (2006): A study on success factors of logistics IT companies. In: Fox, Mark S. and Spencer, Bruce (eds.) Proceedings of the 8th International Conference on Electronic Commerce - ICEC 2006 2006, Fredericton, New Brunswick, Canada. pp. 364-370. http://doi.acm.org/10.1145/1151454.1151514