Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess
User Experience and Experience Design !
Olsen Jr, Dan R. and Peachey, Jon R. (2002): Query-by-critique: spoken language access to large lists. In: Beaudouin-Lafon, Michel (ed.) Proceedings of the 15th annual ACM symposium on User interface software and technology October 27-30, 2002, Paris, France. pp. 131-140. http://doi.acm.org/10.1145/571985.572004