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Information Visualization: Getting Dashboards Right
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Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess
User Experience and Experience Design !
Our Latest Books
The Social Design of Technical Systems: Building technologies for communities. 2nd Edition
by Brian Whitworth and Adnan Ahmad
Gamification at Work: Designing Engaging Business Software
by Janaki Mythily Kumar and Mario Herger
The Social Design of Technical Systems: Building technologies for communities
by Brian Whitworth and Adnan Ahmad
The Encyclopedia of Human-Computer Interaction, 2nd Ed.
by Mads Soegaard and Rikke Friis Dam
Publications by Joanna Bresee (bibliography)
Mazurek, Michelle L., Arsenault, J. P., Bresee, Joanna, Gupta, Nitin, Ion, Iulia, Johns, Christina, Lee, Daniel, Liang, Yuan, Olsen, Jenny, Salmon, Brandon, Shay, Richard, Vaniea, Kami, Bauer, Lujo, Cranor, Lorrie Faith, Ganger, Gregory R. and Reiter, Michael K. (2010): Access control for home data sharing: evaluating social acceptability. In: Proceedings of ACM CHI 2010 Conference on Human Factors in Computing Systems 2010. pp. 645-654. Available online
As digital content becomes more prevalent in the home, non-technical users are increasingly interested in sharing that content with others and accessing it from multiple devices. Not much is known about how these users think about controlling access to this data. To better understand this, we conducted semi-structured, in-situ interviews with 33 users in 15 households. We found that users create ad-hoc access-control mechanisms that do not always work; that their ideal policies are complex and multi-dimensional; that a priori policy specification is often insufficient; and that people's mental models of access control and security are often misaligned with current systems. We detail these findings and present a set of associated guidelines for designing usable access-control systems for the home environment.
© All rights reserved Mazurek et al. and/or their publisher
Kelley, Patrick Gage, Cesca, Lucian, Bresee, Joanna and Cranor, Lorrie Faith (2010): Standardizing privacy notices: an online study of the nutrition label approach. In: Proceedings of ACM CHI 2010 Conference on Human Factors in Computing Systems 2010. pp. 1573-1582. Available online
© All rights reserved Kelley et al. and/or their publisher
Kelley, Patrick Gage, Bresee, Joanna, Cranor, Lorrie Faith and Reeder, Robert W. (2009): A "nutrition label" for privacy. In: Proceedings of the 2009 Symposium on Usable Privacy and Security 2009. p. 4. Available online
We used an iterative design process to develop a privacy label that presents to consumers the ways organizations collect, use, and share personal information. Many surveys have shown that consumers are concerned about online privacy, yet current mechanisms to present website privacy policies have not been successful. This research addresses the present gap in the communication and understanding of privacy policies, by creating an information design that improves the visual presentation and comprehensibility of privacy policies. Drawing from nutrition, warning, and energy labeling, as well as from the effort towards creating a standardized banking privacy notification, we present our process for constructing and refining a label tuned to privacy. This paper describes our design methodology; findings from two focus groups; and accuracy, timing, and likeability results from a laboratory study with 24 participants. Our study results demonstrate that compared to existing natural language privacy policies, the proposed privacy label allows participants to find information more quickly and accurately, and provides a more enjoyable information seeking experience.
© All rights reserved Kelley et al. and/or ACM Press
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