Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess
User Experience and Experience Design !
Dourish, Paul, Edwards, W. Keith, Howell, Jon, LaMarca, Anthony, Lamping, John, Petersen, Karin, Salisbury, Michael, Terry, Doug and Thornton, Jim (2000): A Programming Model for Active Documents. In: Ackerman, Mark S. and Edwards, Keith (eds.) Proceedings of the 13th annual ACM symposium on User interface software and technology November 06 - 08, 2000, San Diego, California, United States. pp. 41-50. http://acm.org/pubs/articles/proceedings/uist/354401/p41-dourish/p41-dourish.pdf
LaMarca, Anthony, Edwards, W. Keith, Dourish, Paul, Lamping, John, Smith, Ian and Thornton, Jim (1999): Taking the work out of workflow: Mechanisms for document-centered collaboration. In: Boedker, Susanne, Kyng, Morten and Schmidt, Kjeld (eds.) ECSCW 99 - Proceedings of the Sixth European Conference on Computer Supported Cooperative Work 12-16 September, 1999, Copenhagen, Denmark. p. 1.