Publication statistics

Pub. period:2007-2012
Pub. count:7
Number of co-authors:8


Number of publications with 3 favourite co-authors:

Kanan T. Garg:
Elizabeth D. Mynatt:
Kirsten A. Foot:



Productive colleagues

Jennifer Stoll's 3 most productive colleagues in number of publications:

Elizabeth D. Mynat..:71
W. Keith Edwards:62
Kirsten A. Foot:3

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Jennifer Stoll


Publications by Jennifer Stoll (bibliography)

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Stoll, Jennifer, Edwards, W. Keith and Foot, Kirsten A. (2012): Between us and them: building connectedness within civic networks. In: Proceedings of ACM CSCW12 Conference on Computer-Supported Cooperative Work 2012. pp. 237-240.

Civic networks of community-based organizations face significant challenges in working together to combat issues facing their community (e.g., gang violence, sex trafficking). In our research, we examined how local organizations tried to build and maintain connectedness over time as a network to fight child sex trafficking. We sought to understand how technology supports the social processes of connectedness in this context. Based on our analysis of the field data from this case study, we identify three categories of activities for building and maintaining connectedness. We also find that while different technologies are suited towards supporting different aspects of connectedness, there may be gaps in how adequately social media tools support connectedness in civic networks.

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Stoll, Jennifer (2011): Information sharing in community-based multi-organizational networks. In: Proceedings of the 2011 iConference 2011. pp. 838-840.

Combating complex social issues such as homelessness, gang violence, or child sex trafficking requires complex coordination on a range of levels and interactions. From individuals engaging with other individuals (person-to-person), to multiple organizations interacting with groups of other organizations (network-to-network), the coordination activities occurring at these various levels include both the formal (contracts, policies) and the informal (ad hoc, spontaneous). Some of the outcomes of coordination activity at these varying levels can be policy changes (revision to laws), resource gathering (e.g. food banks), demonstrations or protests, petitions, or the establishment of victim-care and victim-prevention processes. Given the complexity of coordination and the wide-range of interactions occurring at many different levels, breakdowns in coordination are inevitable. However, there are gaps in understanding coordination in networks that are goal-driven, largely informal and seeking to act collectively over an extended period of time (unlike one-time coordination such as flash mobs). To address some of these gaps, I am currently conducting a case study exploration of a network of multiple organizations and individuals that are coordinating to eradicate child sex trafficking from their community.

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Stoll, Jennifer, Edwards, W. Keith and Mynatt, Elizabeth D. (2010): Informal interactions in nonprofit networks. In: Proceedings of ACM CHI 2010 Conference on Human Factors in Computing Systems 2010. pp. 533-536.

Nonprofit organizations often need to excel in coordinating with other organizations and must do so in a variety of contexts and levels from the informal to the formal. Their ability to accomplish their mission can critically depend on their efficacy in managing dependencies on others for tasks, accessing needed resources, raising their profile in the community, and achieving their goals. Although much research has been done to understand systems for supporting formal coordination between organizations, there is a gap in understanding how informal coordination can be supported by systems. As a first step towards addressing this gap, we conducted a field study of a network of nonprofit organizations, focusing specifically on informal interactions among them. Based on this study, we characterize informal coordination between organizations and the context for such interactions. Our findings point to a need to further explore a class of interorganizational interactions that may not be adequately explored or understood by our research community.

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Stoll, Jennifer, Edwards, W. Keith and Mynatt, Elizabeth D. (2010): Interorganizational coordination and awareness in a nonprofit ecosystem. In: Proceedings of ACM CSCW10 Conference on Computer-Supported Cooperative Work 2010. pp. 51-60.

Nonprofit organizations working with high-risk vulnerable populations such as human trafficking victims often need to engage in a significant level of interorganizational collaboration. Given the importance for nonprofits to be able to work with many different organizations, and given the importance of awareness in initiating and facilitating such collaborations, we conducted a field study to explore existing practices around coordination and awareness across a specific ecosystem of nonprofit organizations. In this paper, we provide an in-depth reflection on interorganizational issues among a cross-section of nonprofits. We identify four aspects of the interorganizational context in which these nonprofits must operate, as well as challenges they may encounter. Our goal is to illuminate first steps towards finding appropriate technological solutions for supporting coordination and awareness between these organizations so they can be more effective in accomplishing their mission.

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Boujarwah, Fatima A., Mogus, Amha, Stoll, Jennifer and Garg, Kanan T. (2009): Dress for success: automating the recycling of school uniforms. In: Proceedings of ACM CHI 2009 Conference on Human Factors in Computing Systems 2009. pp. 2805-2810.

In this paper we present the Dress for Success (D4S) system, a web-supported vending machine for school uniforms. The main goal of the D4S system is to encourage and facilitate the recycling of school uniforms by automating the exchange between parents and minimizing the work necessary to donate and obtain second-hand school uniforms. By creating a sustainable system that facilitates the reuse of this clothing, we hope to reduce both the environmental and monetary cost associated with current uniform purchasing practices.

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Stoll, Jennifer, Tashman, Craig S., Edwards, W. Keith and Spafford, Kyle (2008): Sesame: informing user security decisions with system visualization. In: Proceedings of ACM CHI 2008 Conference on Human Factors in Computing Systems April 5-10, 2008. pp. 1045-1054.

Non-expert users face a dilemma when making security decisions. Their security often cannot be fully automated for them, yet they generally lack both the motivation and technical knowledge to make informed security decisions on their own. To help users with this dilemma, we present a novel security user interface called Sesame. Sesame uses a concrete, spatial extension of the desktop metaphor to provide users with the security-related, visualized system-level information they need to make more informed decisions. It also provides users with actionable controls to affect a system's security state. Sesame graphically facilitates users' comprehension in making these decisions, and in doing so helps to lower the bar for motivating them to participate in the security of their system. In a controlled study, users with Sesame were found to make fewer errors than a control group which suggests that our novel security interface is a viable alternative approach to helping users with their dilemma.

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Stoll, Jennifer (2007): IdeaMurals: supporting ideation in public policy knowledge work. In: Proceedings of the 2007 Conference on Creativity and Cognition 2007, Washington DC, USA. p. 300.

The creativity and innovation found in knowledge work such as public policy is often hidden. This "hidden-ness" is likely due to the predominantly textual representation of the work done in this domain. Unlike other areas that are more design-oriented, public policy knowledge work generally does not rely on, or produce, graphical artifacts which can showcase the innovation. In contrast, for domains such as engineering-design or the fine arts, the generation of such artifacts is inherently a part of the work itself. IdeaMurals attempts to explore how creativity and innovation can be supported for a domain that is largely ignored. It also seeks to explore how visual elements can be leveraged to support the ideating process of policy work. The organizing principle of IdeaMurals is to support ideation based on how ideas are constructed; and the construction of these ideas is framed as being analogous to the construction of art compositions.

© All rights reserved Stoll and/or ACM Press

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