Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess
User Experience and Experience Design !
Rose, Gregory, Khoo, Huoy and Straub, Detmar W. (1999): Current Technological Impediments to Business-to-Consumer Electronic Commerce. In Communications of the AIS, 1 (5) . http://aisel.aisnet.org/cais/vol1/iss1/16/