Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess
User Experience and Experience Design !
Johanson, Brad, Hutchins, Greg, Winograd, Terry and Stone, Maureen C. (2002): PointRight: experience with flexible input redirection in interactive workspaces. In: Beaudouin-Lafon, Michel (ed.) Proceedings of the 15th annual ACM symposium on User interface software and technology October 27-30, 2002, Paris, France. pp. 227-234. http://doi.acm.org/10.1145/571985.572019