Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney HessUser Experience and Experience Design !
Chand, Donald R., Hachey, George, Hunton, James, Owhoso, Vincent and Vasudevan, Sri (2004): Measuring the Impact of Enterprise Systems on Business Objectives. In: ICEIS 2004 2004. pp. 609-612.
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