Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess
User Experience and Experience Design !
Ouyang, Feng and Li, Yunhe (2005): The actuality, questions and countermeasures of Electronic Commerce application in SMEs: a survey in the East of Guangdong Province, China. In: Li, Qi and Liang, Ting-Peng (eds.) Proceedings of the 7th International Conference on Electronic Commerce - ICEC 2005 August 15-17, 2005, Xian, China. pp. 114-118. http://doi.acm.org/10.1145/1089551.1089575