Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess
User Experience and Experience Design !
Douglas Pyle is "user experienced". Over the last 12 years he has led UX for web and hardware products, both in the US and Asia, at companies such as Google and Microsoft. He is also an Affiliate Faculty and board member in the Department of Human Centered Design & Engineering at the University of Washington
Pyle, Douglas and Giff, Stephen (2003): Nonresponse Bias of Non-Native Speakers in Web-Based Research. In: Stephanidis, Constantine (ed.) International Conference on Human-Computer Interaction HCII June 22-27, 2003, Crete, Greece. . http://ux.douglaspyle.com/NonresponseBiasHCII.pdf