Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney HessUser Experience and Experience Design !
Montesi, Danilo, Beaumont, David O., Dearnley, Peter A. and Smith, Dan (1999): A Coordination Model for Workflow Management Systems. In: ICEIS 1999 1999. pp. 117-124.
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