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Claudia de Andrade Tambascia


Publications by Claudia de Andrade Tambascia (bibliography)

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Piccolo, Lara Schibelsky Godoy, Bonadia, Graziella Cardoso and Tambascia, Claudia de Andrade (2010): Aplicação de técnicas e métodos de IHC para avaliar a QoE de servios de TV interativa. In: Proceedings of the 2010 Brazilian Symposium on Human Factors in Computing Systems 2010. pp. 225-230. http://dl.acm.org/citation.cfm?id=1999625

Quality of Experience (QoE) is a measure of how customers perceive a service offering. Usually applied to evaluate telecommunications services, there is no agreement on how to correlate network measures with human factors to obtain a QoE value, especially when considering interactive interfaces of services. This paper presents results of an ongoing work to define a methodology that considers aspects of user interaction in the QoE evaluation of interactive TV services.

© All rights reserved Piccolo et al. and/or Sociedade Brasileira de Computao

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Hornung, Heiko, Baranauskas, Maria Ceclia Calani and Tambascia, Claudia de Andrade (2007): Assistive Technologies and Techniques for Web Based EGOV in Developing Countries. In: Cordeiro, Jos and Filipe, Joaquim (eds.) ICEIS 2008 - Proceedings of the Tenth International Conference on Enterprise Information Systems Volume HCI June 12-16, 2007, Barcelona, Spain. pp. 248-255.

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Cybis, Walter de Abreu, Dyck, Andr Fabiano, Oliveira, Renate de, Pagliuso, Priscilla B. B., Tambascia, Claudia de Andrade, Villas-Boas, Andr Luiz de Castro and Freitas, Mirian (2003): Approach for the development of systematic and productive verifying lists of usability. In: Proceedings of the 2003 Latin American conference on Human-computer interaction 2003. pp. 29-40. http://portal.acm.org/citation.cfm?id=944519.944523

This paper proposes an approach to the development of checklist-based software-usability inspection techniques. More precisely, it is shaped as a cyclic process of planning, construction, application and data analysis, which involves the application of evolutive checklist versions. The whole process is oriented to reach three checklist quality metrics: productivity, effectiveness and systematization of diagnosys. A case study presents the application of such approach to the developpment of a checklist-based usability inspection technique, whose questions are adapted from ISO9241 requirements. This technique is aimed at evaluating the usability of CPqD -- Rede Externa, mdulo Operao, a telecommunication network management system, produced by CPqD Foundation.

© All rights reserved Cybis et al. and/or ACM Press

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