Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess
User Experience and Experience Design !
Nam, Chaebong and Bishop, Ann Peterson (2011): This is the real me: a community informatics researcher joins the barrio arts, culture, and communication academy in a health information campaign. In: Proceedings of the 2011 iConference 2011. pp. 371-378. http://dx.doi.org/10.1145/1940761.1940812