Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess
User Experience and Experience Design !
Anderson, Richard L., O'Connor, Brian C. and McCotter, Melody (2011): What makes a movie?: digraphic modeling of differences that make a difference. In: Proceedings of the 2011 iConference 2011. pp. 730-731. http://dx.doi.org/10.1145/1940761.1940887