Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess
User Experience and Experience Design !
Buente, Wayne and Robbin, Alice (2008): Trends in Internet information behavior, 2000-2004. In JASIST - Journal of the American Society for Information Science and Technology, 59 (11) pp. 1743-1760. Available online