Product-Service Hybrid User Experience (UX) topic overview/definition
Product-Service Hybrid: Concept Definition
Product-service hybrids are where products and services fuse into a single entity whilst retaining aspects of both the product and the service. In a digital world, the development of product-service hybrids is becoming increasingly common as it becomes harder to separate the two in code and in the mind of the user/customer. UX designers will be increasingly more involved in creating such hybrids as the trend continues. Of course, this doesn't mean the end of the line for products but it does mean service design will become more and more important over time.
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Product-Service Hybrids – When Products and Services Become One
Mikal Hallstrup,, the Chief Visionary Officer of Designit says; “The world doesn’t necessarily need more products, it needs better solutions.” While a solution may commonly be a product or a service, it’s more likely to be a combination of the two in many instances today.The combination of a product and a service is a product-service hybrid. For...