Customer Interactions User Experience (UX) topic overview/definition
For your convenience, we’ve collected all UX literature that deals with Customer Interactions. Here’s the full list:
Customer Journey Maps - Walking a Mile in Your Customer’s Shoes
Perhaps the biggest buzzword in customer relationship management is “engagement”. Engagement is a funny thing, in that it is not measured in likes, clicks, or even purchases. It’s a measure of how much a customer feels that they are in a relationship with a product, business or brand. It focuses on harmony and how your business, product or brand...