Harvard Business Press
Books
Pine, B. Joseph (1999). The Experience Economy: Work Is Theater & Every Business a Stage, Harvard Business Press,
Christensen, Clayton M. (1997). The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail, Harvard Business Press,
Davenport, Thomas H. (1992). Process Innovation: Reengineering Work Through Information Technology, Harvard Business Press,