The Customer Experience Imperative

Online Online
Time zone:
(UTC +00:00) UTC

This is an IDF Local Group meet-up

  • Attendance is free
  • You do not have to be a member of the IDF to attend

What are Local Groups?

IDF Local Groups will expand your local career network - whether you are interested in learning new skills, looking for new job opportunities, new clients for your company, or a great new dedicated employee.

An IDF Local Group is a group of people who are just as passionate about design as you are. Each Local Group holds physical meetings and the agenda is to get inspired, discuss, have fun, learn and improve your career. Meetings take place in a relaxed and fun atmosphere at a local cafe, an office building, or an auditorium depending on the agenda for the meeting. For each Local Group there is also an online Local Group so you can stay in touch and help update each other on local events.

Meet-up description

The Customer Experience Imperative

  1. Wed, Mar 22, 2017 3:00 PM - 5:00 PM IST

A great customer experience creates differentiation, drives repeat purchases and revenue growth. In today’s digital economy, every moment is an opportunity to leave a positive and lasting impact on the customer.

Due to the proliferation of engagement channels and devices, businesses are struggling to create a consistent experience leaving customers disappointed and, even more worrisome, willing to abandon the relationship altogether.

Meet-up discussion

Hi all! Please use this discussion thread to discuss The Customer Experience Imperative held on Mar 22, 2017. Feel free to ask questions about the place, date and time, agenda of the meeting, or anything else.
Please log in or join us to post comments in the discussion.

Local Leaders of IDF Mumbai

Principal Designer -
Mumbai Maharashtra India