The theme: Effective, Agile and Trusted eServices Co-creation:
The theme of ICEC 2013 is Effective, Agile and Trusted eServices Co-creation. The theme reflects alignment between computerized, formalized business procedures with the need for innovating business genuinely onthe-spot, or ad-hoc, to the needs of a customer.
The authors are asked to find to balance of designing effective and profitable ways of delivering eServices and maintaining customer relationship with the help of designing and running eCommerce systems. These are to be effective enough to handle not only millions of transactions, but also adaptive enough to manage hundreds of exceptions and tens of customer segments in real-time - all this with sufficient feed-back and secure mechanisms for trusted sales between remote sellers and buyers, or between authorities and citizens.
The authors are requested to cover at least one of the areas of the theme. Please consider the use of multi-theory, multi-method approaches for practical relevance, as well as employing innovative research and analysis methodologies based on the Internet and 'big data' as data source. This is to pay special attention to improve services for eCustomers and eCitizens by combining service co-creation with the means of eCommerce.
Image: Esko Keski-Oja
ICEC's Coverage of Research Topics
In addition to the special theme, ICEC 2013 seeks submissions on topics that include but are not limited to:
-Mobile and pervasive eCommerce,
-Cloud computing and IT services in the context of eCommerce,
-Business modeling and pricing issues,
-Data mining, WOM, and recommender systems,
-Internet economics and efficient market mechanisms,
-Emerging IT-technologies and IS-methodologies for eCommerce,
-Security, privacy, and legal issues in eCommerce and eServices