Conducting Usability Testing

100% booked
Intermediate

How this course will help your career

What you will learn

  • How to conduct effective usability testing
  • How to configure a usability test and set test goals
  • How to build a usability test plan using best practices
  • How to carry out a usability test smoothly and effectively by avoiding common mistakes
  • How to report on your usability test observations
  • Best practice tips for running usability tests

Do you know if your website or app is being used effectively? Are your users completely satisfied with the experience? What is the key feature that makes them come back? In this course, you will learn how to answer such questions—and with confidence too—as we teach you how to justify your answers with solid evidence.

Great usability is one of the key factors to keep your users engaged and satisfied with your website or app. It is crucial you continually undertake usability testing and perceive it as a core part of your development process if you want to prevent abandonment and dissatisfaction. This is especially important when 86% of time on mobiles is spent within apps1 and 79% of users will abandon a website if the usability is poor2! As a designer, you also have another vital duty—you need to take the time to step back, place the user at the center of the development process and evaluate any underlying assumptions. It’s not the easiest thing to achieve, particularly when you’re in a product bubble, and that makes usability testing even more important. You need to ensure your users aren’t left behind!

As with most things in life, the best way to become good at usability testing is to practice! That’s why this course contains not only lessons built on evidence-based approaches, but also a practical project. This will give you the opportunity to apply what you’ve learned from internationally respected Senior Usability practitioner, Frank Spillers, and carry out your own usability tests.

By the end of the course, you’ll have hands-on experience with all stages of a usability test project—how to plan, run, analyze and report on usability tests. You can even use the work you create during the practical project to form a case study for your portfolio, to showcase your usability test skills and experience to future employers!

Gain an industry-trusted UX Course Certificate

You earn a verifiable and industry-trusted Course Certificate once you complete the course. You can highlight them on your resume, CV, LinkedIn profile or your website.

Course Certificate

Our courses and Course Certificates are trusted by these industry leaders, who have taken up company memberships with the IDF:

Centure, Adobe, GE, IBM, Philips and SAP

Who should take this course

This is an intermediate-level course suitable for anyone involved or interested in designing websites, apps, or physical products:

  • UX, UI, and web designers interested in incorporating usability testing into their workflows
  • Product and industrial designers who want to create products that satisfy users’ needs and that will be used frequently
  • Project managers keen on making sure the product development process is user-centered and focused on usability
  • Entrepreneurs who want to create products that are usable by eliminating unfounded assumptions about users
  • Newcomers to design who are considering making a switch to UX design

Courses in the Interaction Design Foundation are designed to contain comprehensive, evidence-based content, while ensuring that the learning curve is never too steep. All participants will have the opportunity to share ideas, seek help with tests, and enjoy the social aspects afforded by our open and friendly forum.

Learn and work with a global team of designers

When you take part in this course, you will join a global multidisciplinary team working on the course and the exercises at the same time as you. You will work together to improve your skills and understanding. Your course group will be made up of an incredibly diverse group of professionals, all of whom have the same objective—to become successful designers. It’s your chance to learn, grow, and network with your peers across the planet.

1 Simon Khalaf, Flurry Analytics Blog, 2014

2 Google Mobile Survey, 2012

Lessons in this course

  • Lessons become available at a schedule of one lesson per week.
  • Lessons remain open for you forever and have no deadlines.
  • There is no time limit to finish a course.
  • You have permanent access to your course material, answers, and classmates for the entire duration of your membership.
  • Estimated time to complete: 4 hours 56 mins spread over 3 weeks.

Lesson 0: Welcome and Introduction

To be scheduled. Estimated time to complete: 47 mins.

  • 0.1: An introduction to IDF courses (14 mins)
  • 0.2: Let our community help you (1 min)
  • 0.3: How to earn your Course Certificate (4 mins)
  • 0.4: Meet your peers online in our discussion forums (6 mins)
  • 0.5: Meet and learn from design professionals in your area (1 min)
  • 0.6: Gain Timeless Knowledge Through IDF Courses (11 mins)
  • 0.7: Mandatory lessons vs. Optional lessons (2 mins)
  • 0.8: Build Your Portfolio Project (8 mins)
  • 0.9: A mix between video-based and text-based lesson content (2 mins)

Lesson 1: Introduction

To be scheduled. Estimated time to complete: 1 hour 15 mins.

  • 1.1: Introduction (5 mins)
  • 1.2: Why Usability Testing (31 mins)
  • 1.3: Why Metrics? (34 mins)
  • 1.4: Discussion Forum (5 mins)

Lesson 2: Developing Your Test Plan

To be scheduled. Estimated time to complete: 1 hour 51 mins.

  • 2.1: Planning Your Test (14 mins)
  • 2.2: Preparing a Test Plan (32 mins)
  • 2.3: Usability Testing and Moderating Skills (28 mins)
  • 2.4: Running the Test (22 mins)
  • 2.5: Build your Portfolio Project: Plan Your Usability Test (10 mins)
  • 2.6: Discussion Forum (5 mins)

Lesson 3: Reporting On Your Test

To be scheduled. Estimated time to complete: 1 hour 2 mins.

  • 3.1: Ensuring Rigor in Testing (19 mins)
  • 3.2: Avoiding User Emotion Traps (26 mins)
  • 3.3: Build your Portfolio Project: Run Your Usability Test (9 mins)
  • 3.4: Course Review (2 mins)
  • 3.5: Discussion Forum (5 mins)

Lesson 4: Course Certificate, Final Networking, and Course Wrap-up

To be scheduled.

  • 4.1: Course Evaluation (1 min)

Learning paths

This course is part of 1 learning paths:

  • Usability Expert
    Usability Expert
  • How others have benefited

    Ashok Balakrishnan

    Ashok Balakrishnan, United Kingdom

    “I found the teachings and experience of Frank is amazing. The real world scenarios, experience are treat to watch. There is some tricky questions but it needs deep understanding to answer. Overall, its a great experience!”


    Tadinee Marsili

    Tadinee Marsili, United States

    “The instructor is experienced in the field of usability testing, and has shared some of insights from his experience in conducting usability testing.”


    Andres Martinez Garcia

    Andres Martinez Garcia, Spain

    “Frank speaks clearly, gives examples, gets to the point, and gives a lot of information not available on books, which can be learnt only from someone who has worked on usability testing.”


    How to advance your career with IDF courses

    1. Attend lessons at your own pace

      Each week throughout the course, you get access to a new lesson, but you can move through the lessons at your own pace. This means you can learn before you leave for work, or in between breaks — in as little as 15 minutes per day.

    2. Network online and offline

      Network with your fellow course-takers online, through discussion forums inside lessons. You can also connect with your peers offline via IDF’s Local Groups. Local Groups connect you with other designers around your city who share the same passion in UX design as you.

    3. Advance your career

      Get a verifiable and industry-trusted Course Certificate once you’ve scored at least 70% on a course. Highlight your Course Certificates on your résumé, your LinkedIn profile, or your website to showcase your newly mastered skills.

    Start advancing your career now

    Become a member to take “Conducting Usability Testing”. Take any other IDF UX courses at no additional cost. Take a concrete step forward in your career path today.

    Frequently asked questions

    I missed the enrollment date and now the course is closed. Will I have any opportunity to take the course in the future?

    Don't worry if you missed the course. We will re-run it shortly. One of the reasons we continually open and close courses is to be able to control the classroom size.

    Networking is a large part of our value proposition, so we want just the right number of people inside the courses. That is also why we display the "XX % percent booked" on our course icons.

    We’ll re-schedule the course and make it available for sign-up on https://www.interaction-design.org/courses in only about a week (or perhaps a little bit longer). The actual start date of the course will be a few weeks after sign-ups begin too. We’ve found that this is the best way to maximize flexibility and convenience for everyone, especially you as you put your course program together.

    Can I take more than one course at a time?

    Yes, you can take all the courses you would like. For example, if there are 30 active courses, you can enroll in all 30 courses at the same time and move from one to the other as you please.

    There are no further charges once you’ve paid for your membership.

    Please note: If you have a student membership, you can take a maximum of three courses at the same time. As a student, you can thus still take all the courses you would like – free of extra charges – just as long as you finish them (or drop them) so that you don’t have more than three ongoing courses at the same time.

    Start Learning

    Do I have to be online at an exact time to study?

    No. You can set your own study schedule. There are no "live sessions" or "webinars" since our members are from all timezones around the world. We are a truly global community – with members in every single corner of the world.

    Thus, once you are enrolled, you can take all the time you want to complete a given course. Every "classroom" in each course will never close, so you’ll have permanent access to your classmates and your course material (as well as your own answers).

    Will I receive a Course Certificate?

    Yes. Every time you complete a course, you get an industry-recognized Course Certificate. There is no limit to how many Course Certificates you can earn during your membership. You will also receive a 3-step guide on how to include your Course Certificate on LinkedIn and in your résumé/CV.

    You can see an example of a Course Certificate at the bottom of the Course Catalogue.

    I have answered questions in a lesson; when will they be marked/graded?

    We do the marking/grading in so-called "sprints," where we sit down and do all the marking/grading in one go. Your answers will be graded approximately one week after you submit your work.

    We do this because it is much more efficient than doing one little step every day. It's part of our lean/agile work philosophy, and that approach to efficiency is one of the factors that keeps our membership prices so incredibly low.

    We are doing it to save you money and as part of our mission to lower the cost of high-quality design education.

    I have updated my name, but my course certificate is not updated — how can I change it?

    Please contact us at hello@interaction-design.org and our member support will regenerate your certificate with the correct name.

    I have started the course/lesson later than the specified date, are my answers still going to be marked?

    We will be marking answers for as long as there are active members. Therefore, even if you are the only person taking a lesson at that particular time, your answers will still be marked.

    How are courses graded?

    Open-ended questions are graded by our experts and course instructors - not by machines.

    That's one of the reasons why our Course Certificates are credible and recognized by industry leaders.

    I started a course after the official start date; for how long will I have access to the course materials?

    Regardless of when you have enrolled on a course, you will have access to the course materials for the entire duration of your membership. So, if you pay for a one-year membership, you will have access for one year, renewing your membership for a second year means you will have access for two years, and so on.

    English is not my first language. Is that a problem?

    No problem!

    • Our videos have subtitles
    • Our instructors and the IDF staff is from all over the world
    • When your write answers to questions our graders will focus on the answer and not the grammar
    • You can even use Google Translate


    New lessons are starting before I have had the chance to complete all aspects of the previous lesson(s); am I going to be locked out of these unfinished lessons?

    No, you will not be locked out of any lesson or course. You will have access to all course materials throughout your membership, so there is no pressure to keep at the same pace as the specified lesson release dates.

    All we recommend is that you try to stick to the same schedule as other participants. The reason is they may have moved on to other lessons, thereby meaning you could miss out on the social aspects of the course(s). However, we anticipate that there will be a constant flow of participants working through different lessons and courses, so overall you are unlikely to miss out. We will also be running all courses again — so there really is no rush.

    Are course certificates awarded on a specific date?

    No; you can generate your certificate as soon as you attain at least 70% of the total course points.

    When will I receive my Course Certificate?

    Course certificates will be given to participants when they have scored more than 70% or more of the total course points. For example, if a course contains ten lessons each with ten questions, you will receive a course certificate when the instructor has awarded you at least 70 points (70% of the total course points).

    There is no specified time that certificates will be awarded — instead, they are given to participants as and when they have answered all questions, even if this is long after the official end date.

    How do I add my Course Certificate to my LinkedIn profile?

    Below is a step-by-step guide on how to add your IDF course(s) to your LinkedIn profile:

    1. Log in to your LinkedIn account, then go to your profile.
    2. On the right, in the Add profile section dropdown, choose Background and then select the + next to Licenses & Certifications.

    3. In the following fields add:
      • Name – Course name
      • Issuing organization – The Interaction Design Foundation
      • Check the field “This credential does not expire”
      • Issue date - Input the date written on your certificate (e.g., May 2019)
      • Credential ID – Your membership ID number (it's written on your certificate)
      • Credential URL: Input the certificate URL provided on your course page

    4. Click on the save button.

    Congratulate yourself!
    You’ve made a great accomplishment by earning your course certificate, and now the world knows about it!

    How do I add the IDF Membership Certificate to my LinkedIn Profile?

    Below is a step-by-step guide on how to add your IDF membership certificate to your LinkedIn profile:

    1. Log in to your LinkedIn account, then go to your profile.
    2. On the right, in the Add profile section dropdown, choose Background and then select the + next to Licenses & Certifications.

    3. In the following fields add:
      • Name – Membership Certificate
      • Issuing organization – The Interaction Design Foundation
      • Check the field “This credential does not expire”
      • Issue date - Input the date when you joined our community (e.g., May 2019)
      • Credential ID – Your membership ID number (it's written on your certificate)
      • Credential URL: Input the certificate URL provided on your profile page
    4. Click on the save button.

    It is as simple as that. Now, anyone who visits your profile can see your certificate!

    How much will I have to pay for the courses?

    As a member, you can take as many courses as you want with no additional costs. This means you only have to pay our membership fee to take an unlimited number of courses. There will be no further charges on top of the membership fee, no matter how many courses you decide to take.

    Do you provide mostly beginners' or more advanced courses?

    We provide courses for all levels of mastery and accross the full spectrum. If you’re new to design, you can start from our beginner courses and progress all the way up to our advanced ones. If you’re an established designer, on the other hand, you will find some of our lower-level courses provide a good refresher—and the advanced ones, a bit of a challenge.

    How long does it take to complete a course?

    Once enrolled in a course, you will gain access to a new lesson each week, which you are free to complete without any deadlines and no end date, either.