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I talk a lot about complex socio-technical systems.
And sometimes people ask me, "Well, why – is that different than a wicked problem?"
We don't use the word "wicked problem", because it's used too much
and it has too many different meanings.
And so, that's why we avoid that term.
And it kind of is the same thing.
The term "wicked problems" was invented some time ago,

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and it refers to problems of the nature that
well, sometimes it's even hard to define the problem.
And it's hard to define the solution.
And when you work on a wicked problem like world peace,
how do you even know when you've succeeded?
Because you may succeed for...
there's peace for two years, and then it breaks out again.
So, was that a success or not?
So, wicked problems are these really difficult issues
that are difficult to define, that are indeed complex systems,

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that are indeed complex socio-technical systems,
difficult to define, difficult to know how to approach,
difficult to even know whether you've been successful.
And, yeah, the ones I'm looking at are
wicked
complex social-technical problems.
So, but don't give up hope,
because we can never solve some of these major problems,
but, however, we can make things better.
We can make improvements.
And that's often all that we can do,

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but if we're continually making improvements and enhancements
and making people's lives better across all of the world,
I consider that a success.
It means we're never finished,
but I consider that a success, and that's
what you have to do with wicked problems.