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SigCHI Bulletin

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The following articles are from "SigCHI Bulletin":

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-- Volume 14 --


Issue 3

Tesler, Larry (1983): Enlisting user help in software design. In SigCHI Bulletin, 14 (3) pp. 5-9

To create usable software, enlist user help at two critical stages of development. During the design phase, watch and interview users at the workplace to discover their needs. Before the code is frozen, invite users to talk aloud as they test prototypes with the assistance of a teacher. The article describes these methods as they were applied at PARC from 1973-75 and alludes to their use at Apple from 1980-82. Topics covered: When to enlist user help. Enlisting user help during the design. Interviewing at the workplace. Enlisting user help during implementation. Prototype testing. Resolving specific design issues. Uncovering unanticipated problems. Qualifying subjects. Beginning a prototype test. Conducting a prototype test. Maximizing test benefits. Interviewer qualifications. Concluding a prototype test. Homework between tests. Employing test results.

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Mar 10

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