The following articles are from "Business and Industry Symposium BIS":
Korolev, Nikolay, Ristock, Herbert and Anisimov, Nikolay (2008): Modeling and Simulation of a Pacing Engine for Proactive Campaigns in Contact Center Environment. In: Zaluski, Marek (ed.) Business and Industry Symposium BIS April 14 -17, 2008, Ottawa, Canada. pp. 249-255. Available online
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