Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess
User Experience and Experience Design !
Peng, Zou and Yuanyuan, Hao (2008): The method for solving two types of errors in customer segmentation on unbalanced data. In: Fensel, Dieter and Werthner, Hannes (eds.) Proceedings of the 10th International Conference on Electronic Commerce - ICEC 2008 August 19-22, 2008, Innsbruck, Austria. p. 16. Available online