Zayera Khan
Personal Homepage:
http://www.linkedin.com/zayera
Current place of employment:
Orange Switzerland
Zayera is an expert in usability, interface design, design strategy, and customer experience. She has helped organizations in the telecommunications, CPG, and utilities sectors transform their Web sites by creating a future vision for their online presence and providing cross-industry views of online best practices. Zayera has published and written on Customer Experience and Usability themes at Forrester Research. Her work experience includes working as customer cxperience Analyst at Forrester Reasearch, usability consultant and interaction designer for Swisscom Fixnet, Cambridge Technology Partners, and Unamite. Zayera has interaction design and usability experience in the areas of the Web, IPTV, and mobile interfaces. She has also conducted research in the fields of eLearning and human-robot interaction. Zayera has a master's in interaction design from Malmö University, Sweden, and a bachelor's degree in cognitive science from the University of Skövde, Sweden.
Publications by Zayera Khan (bibliography)
» 2007 «
Khan, Zayera (2007). The VoIP Customer Experience: Work In Progress. Retrieved [Date unavailable] from Forrester Research: http://www.forrester.com/Research/Document/Excerpt/0,7211,41315,00.html
Khan, Zayera (2007). European Mobile Operators' Cross-Channel Experience, 2007. Retrieved [Date unavailable] from Forrester Research: http://www.forrester.com/Research/Document/Excerpt/0,7211,42302,00.html
Khan, Zayera (2007). Young Consumers Don't Just Wanna Have Fun Online. Retrieved [Date unavailable] from Forrester Research: http://www.forrester.com/Research/Document/Excerpt/0,7211,41399,00.html
» 2006 «
Khan, Zayera (2006). Do You "Remember Me"?. Retrieved [Date unavailable] from Forrester Research: http://www.forrester.com/Research/Document/Excerpt/0,7211,40658,00.html
» 2003 «
Khan, Zayera and Schar, Sissel Guttormsen (2003): Learning Objects: the question of "to be or not to be"?. In: Proceedings of IFIP INTERACT03: Human-Computer Interaction 2003, Zurich, Switzerland. p. 439.
» 1997 «
Khan, Zayera (1997). Attitudes towards intelligent service robots. IPLAB, KTH http://iplab.nada.kth.se/personView.jsp?userName=zayera
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Publication statistics
Publication period:1997-2007
Publication count:6
Number of co-authors:1
Productive colleagues
Zayera Khan's 3 most productive colleagues in number of publications:
Sissel Guttormsen Schar:7Collaboration count
Number of publications with 3 favourite co-authors:
Sissel Guttormsen Schar:1Other options
Learn more about Zayera Khan:
- Google Scholar
- ACM
- CSB
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