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Ho, Danny, Xiao, Yan, Hu, Peter F., Vaidya, Vinay U., Straumanis, John P., Cardarelli, Marcelo G., Norcio, Anthony F. and Gurses, Ayse P. P. (2008): "Front-stage" and "back-stage" information. In: Proceedings of ACM CHI 2008 Conference on Human Factors in Computing Systems April 5-10, 2008. pp. 3033-3038. Available online
Kobayashi, Marina, Fussell, Susan R., Xiao, Yan and Seagull, F. Jacob (2005): Work coordination, workflow, and workarounds in a medical context. In: Proceedings of ACM CHI 2005 Conference on Human Factors in Computing Systems 2005. pp. 1561-1564. Available online
Xiao, Yan, Milgram, Paul and Doyle, D. John (1993): Two Classes of Problem Solving Situations in Managing Complex Systems. In: Proceedings of the Human Factors and Ergonomics Society 37th Annual Meeting 1993. pp. 529-533.
Xiao, Yan, Milgram, Paul and Doyle, D. John (1992): Incident Evolution and Task Demands: An Analysis and a Field Study of 'Going Sour' Incidents. In: Proceedings of the Human Factors Society 36th Annual Meeting 1992. pp. 1279-1283.
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