Calendar

May 22

Knowing (by) Designing 2013

May 27

13th Intl. Conf. on New Interfaces for Musical Expression

May 28

Graphics Interface 2013

May 21

“ Computer analyst to programmer: "You start coding. I'll go find out what they want." ”

-- Popular computer one-liner

Share this quote on...
Get more quotes via RSS or by joining our Usability Quote of the Day Facebook Page

Featured chapter

Read the fascinating history of Wearable Computing, told by its father, Steve Mann

Read Steve's chapter !

Help us help you!

Spread the word:
Donate
Other ways to help

William H. Horsford

Add description

← Button will not work: You have not enabled Javascript. How do I enable it?

Rename / change spelling

Add publication

← Button will not work: You have not enabled Javascript. How do I enable it?

Publications by William H. Horsford (bibliography)

1989

Edit | Del

Thomas, Robert E., Congleton, Jerome J. and Horsford, William H. (1989): An Ergonomic Evaluation of Customer Service Operations -- A Case Study. In: Proceedings of the Human Factors Society 33rd Annual Meeting 1989. pp. 690-693.

“Computer equipment repair services are a major and highly competitive industry. An ergonomic evaluation of the activities, methods, facilities and tools used by individual field service representatives of a major computer manufacturer were studied. Results indicated that good ergonomic interventions could reduce employee injuries while increasing productivity and rate-of-return on operations.”

Add publication