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Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess

User Experience and Experience Design !

 
 

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Whitney Hess

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Personal Homepage:
http://whitneyhess.com/blog/

Whitney Hess is an independent user experience designer based in New York City. She helps make stuff easy and pleasurable to use. Whitney is a senior experience design consultant with Happy Cog, an advisor to RedStamp, and consults with a variety of startups and major corporations. She was the UX consultant on Boxee's beta app, and conducted extensive user research for the United States Holocaust Memorial Museum's website redesign. Other recent clients include Scientific American, House Party, Reprise Media, Teach for America, and Hearst Corporation. Prior to going independent, Whitney was on the design team at Liquidnet, an international financial software company. Previously, she was an interaction designer at Digitas and Tribal DDB, where her clients included American Express, The New York Times, Allstate, Claritin, Tropicana, and EarthLink. Most notably, she helped to conceive, design, and test an innovative card search tool for American Express, and is named as a co-inventor on its U.S. patent. Whitney received a Master's degree in Human-Computer Interaction (HCI) and a Bachelor's degree in Professional Writing and HCI, both from Carnegie Mellon University. She writes about improving the human experience on her blog, Pleasure and Pain, is a frequent speaker on user experience at conferences around the world, and can always be reached on Twitter @whitneyhess.

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Publications by Whitney Hess (bibliography)

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2011

Hess, Whitney (2011). Commentary on 'User Experience and Experience Design' by Marc Hassenzahl

 
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Changes to this page (author)

27 Jan 2011: Modified
15 Jan 2011: Added
15 Jan 2011: Added

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URL: http://www.interaction-design.org/references/authors/whitney_hess.html

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Featured chapter

Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess

User Experience and Experience Design !

 
 

Our Latest Books

 
 
Gamification at Work: Designing Engaging Business Software
by Janaki Mythily Kumar and Mario Herger
start reading
 
 
 
 
The Social Design of Technical Systems: Building technologies for communities
by Brian Whitworth and Adnan Ahmad
start reading
 
 
 
 
The Encyclopedia of Human-Computer Interaction, 2nd Ed.
by Mads Soegaard and Rikke Friis Dam
start reading