Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess
User Experience and Experience Design !
Whitney Hess is an independent user experience designer based in New York City. She helps make stuff easy and pleasurable to use. Whitney is a senior experience design consultant with Happy Cog, an advisor to RedStamp, and consults with a variety of startups and major corporations. She was the UX consultant on Boxee's beta app, and conducted extensive user research for the United States Holocaust Memorial Museum's website redesign. Other recent clients include Scientific American, House Party, Reprise Media, Teach for America, and Hearst Corporation. Prior to going independent, Whitney was on the design team at Liquidnet, an international financial software company. Previously, she was an interaction designer at Digitas and Tribal DDB, where her clients included American Express, The New York Times, Allstate, Claritin, Tropicana, and EarthLink. Most notably, she helped to conceive, design, and test an innovative card search tool for American Express, and is named as a co-inventor on its U.S. patent. Whitney received a Master's degree in Human-Computer Interaction (HCI) and a Bachelor's degree in Professional Writing and HCI, both from Carnegie Mellon University. She writes about improving the human experience on her blog, Pleasure and Pain, is a frequent speaker on user experience at conferences around the world, and can always be reached on Twitter @whitneyhess.
Hess, Whitney (2014). Commentary on 'User Experience and Experience Design' by Marc Hassenzahl