Number of co-authors:9
Number of publications with 3 favourite co-authors:Graham Button:6Maxine Glancy:1Nicola Smyth:1
Wes Sharrock's 3 most productive colleagues in number of publications:John Bowers:41Richard Harper:36Kjeld Schmidt:28
Not even the nascent state of the Web can excuse the amateurish lack of usability of today's eCommerce initiatives. The sites we evaluated demonstrated a fundamental failure to incorporate decades-old principles of software design. But as the novelty of doing business on the Web gives way to demands for basic quality, companies will have to get serious about user experience.
-- Sonderegger, Forrester Research, December 1999
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Publications by Wes Sharrock (bibliography)
Sharrock, Wes (2013). Video: Ethnomethodology by Wes Sharrock. Retrieved 11 December 2013 from http://www.interaction-design.org/tv/ethnomethodology_by_wes_sharrock.html
Lindley, Sian E., Randall, Dave, Sharrock, Wes, Glancy, Maxine, Smyth, Nicola and Harper, Richard (2009): Narrative, memory and practice: tensions and choices in the use of a digital artefact. In: Proceedings of the HCI09 Conference on People and Computers XXIII 2009. pp. 1-9.
This paper reports on research into the use of SenseCam, a wearable automatic camera. Household members were given multiple SenseCams to enable an exploration of how the device would be used in the context of everyday life. We argue that understanding the 'small stories' created by household members based around SenseCam images requires us to pay attention to a complex amalgam of issues. These pertain to narrative, memory and practice in and through both the 'sites of expression' of such work -- the topics that are selected for recall -- and performativity -- the occasions upon which narratives are constructed and the elaborations of identity that are entailed. Finally, we consider how the varied uses of SenseCam that emerged have implications for technologies relating to lifelogging and user-generated content.
© All rights reserved Lindley et al. and/or their publisher
Button, Graham and Sharrock, Wes (2009): Studies of Work and the Workplace in HCI: Concepts and Techniques. Morgan and Claypool Publishers
This book has two purposes. First, to introduce the study of work and the workplace as a method for informing the design of computer systems to be used at work. We primarily focus on the predominant way in which the organization of work has been approached within the field of human-computer interaction (HCI), which is from the perspective of ethnomethodology. We locate studies of work in HCI within its intellectual antecedents, and describe paradigmatic examples and case studies. Second, we hope to provide those who are intending to conduct the type of fieldwork that studies of work and the workplace draw off with suggestions as to how they can go about their own work of developing observations about the settings they encounter. These suggestions take the form of a set of maxims that we have found useful while conducting the studies we have been involved in. We draw from our own fieldwork notes in order to illustrate these maxims. In addition we also offer some homilies about how to make observations; again, these are ones we have found useful in our own work.
© All rights reserved Button and Sharrock and/or Morgan and Claypool Publishers
Cited in the following chapter:
Semi-structured qualitative studies: [Not yet published]
Button, Graham and Sharrock, Wes (1997): The Production of Order and the Order of Production. In: Hughes, John F., Prinz, Wolfgang and Schmidt, Kjeld (eds.) Proceedings of the Fifth European Conference on Computer-Supported Cooperative Work 7-11 September, 1997, Lancaster, UK. pp. 1-16.
Sharrock, Wes and Button, Graham (1997): On the Relevance of Habermas' Theory of Communicative Action for CSCW. In Computer Supported Cooperative Work, 6 (4) pp. 369-389.
We examine the argument put forward by Ojelanki Nygwenyama and Kalle Lyytinen that Juergen Habermas' theory of communicative action is relevant for the analysis and design of groupware systems. We suggest that CSCW champions of Habermas often overlook the fact that his theory can be criticised in its own right, and go on to outline its contestable character in an appraisal of his understanding of the 'ideal speech situation'. We then move to Nygwenyama and Lyytinen's implementation of Habermas' schema and argue that their categories of analysis are both arbitrarily constructed and applied. In conclusion, we question the extent to which grand, holistic, synthesising sociological theories offer a way forward for designers and point to the difficulties of practically applying Nygwenyama and Lyytinen's categories of analysis.
© All rights reserved Sharrock and Button and/or Kluwer Academic Publishers
Sharrock, Wes and Schmidt, Kjeld (1996): Introduction. In Computer Supported Cooperative Work, 5 (4) pp. 337-339.
Button, Graham and Sharrock, Wes (1996): Project Work: The Organisation of Collaborative Design and Development in Software Engineering. In Computer Supported Cooperative Work, 5 (4) pp. 369-386.
This study is one in a series of investigations into software and hardware engineering based mainly upon the observation of four projects developing photocopying technology. Our general interest in this paper is in the work of software engineering, with how software engineers organise their work in order to be get it done. Our particular interest is in one common form the organisation of the work takes which is that of the project, and consequently we are concerned with the organisation of engineering work as project work. The project provides a formatted organisational arrangement within which engineers co-ordinate their day-to-day design and development work, and is thus a form of social organisation through which they make their work mutually and organisationally accountable. We are concerned to identify some of the methods through which the engineers build in the formatted arrangements of the project into their work, and with how they display an orientation to these arrangements in the way in which they order their work on a project.
© All rights reserved Button and Sharrock and/or Kluwer Academic Publishers
Bowers, John, Button, Graham and Sharrock, Wes (1995): Workflow from Within and Without: Technology and Cooperative Work on the Print Industry Shopfloor. In: Marmolin, Hans, Sundblad, Yngve and Schmidt, Kjeld (eds.) ECSCW 95 - Proceedings of the Fourth European Conference on Computer-Supported Cooperative Work 11-15 September, 1995, Stockholm, Sweden. pp. 51-66.
This paper reports fieldwork from an organization in the print industry, examining a workflow system introduced to the shopfloor. We detail the indigenous methods by which members order their work, contrast this with the order provided by the system, and describe how members have attempted to accommodate the two. Although it disrupted shopfloor work, the system's use was a contractural requirement on the organization to make its services accountable. This suggests workflow systems can often be seen as technologies for organizational ordering and accountability. We conclude that CSCW requirements should acknowledge such exigencies and the organizational status of workflow technologies.
© All rights reserved Bowers et al. and/or Kluwer Academic Publishers
Anderson, Bob, Button, Graham and Sharrock, Wes (1993): Supporting the Design Process within an Organisational Context. In: Michelis, Giorgio De, Simone, Carla and Schmidt, Kjeld (eds.) ECSCW 93 - Proceedings of the Third European Conference on Computer Supported Cooperative Work 1993. pp. 47-59.
This paper attempts to take what has been essentially abstract thinking about how to support the design process and relocates it within the working and organisational context of design. Through a single case analysis we analyse how organisational exigencies affect design activities and design train of thought. On the basis of this study we consider how tools that have been developed to support the design process do not take account of the collaborative, interactional, and organisational ordering of the design process and make recommendations as to the features that one family of support tools, design rational tools, should poses.
© All rights reserved Anderson et al. and/or Kluwer
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