Wendy A. Kellogg
Has also published under the name of:
"Wendy Kellogg"
Personal Homepage:
research.ibm.com/SocialComputing/WendyKellogg.htm
Current place of employment:
IBM T.J. Watson Research CenterWendy A. Kellogg is Manager of Social Computing at IBM's T.J. Watson Research Center. Her current work involves designing and evaluating novel computer-mediated collaboration systems for supporting work in organizations. Wendy's work in human-computer interaction (HCI) and computer-supported cooperative work (CSCW) over the last two decades has spanned theory, methodology, design, and development. She holds a Ph.D. in Cognitive Psychology from the University of Oregon. She is author and editor of publications in the fields of HCI and CSCW, and is currently serving on the editorial board of ACM's Queue magazine. Wendy has served in a variety of professional and advisory positions, including co-chairing CHI (1994), CSCW (2000), and the DIS technical program (2000). Wendy has served as technical papers co-chair for CHI 2005,SubCommittee Chair for "Interaction Beyond the Individual" for CHI 2009 and as a member of the National Academies of Science Computer Science and Telecommunications Board. She is an ACM Fellow, member of the CHI Academy,and a member of href="http://www.ieee.org/portal/">IEEE and ACM.
Publications by Wendy A. Kellogg (bibliography)
» 2009 «
Bessiere, Katherine, Ellis, Jason B. and Kellogg, Wendy A. (2009): Acquiring a professional "second life": problems and prospects for the use of virtual worlds in business. In: Proceedings of ACM CHI 2009 Conference on Human Factors in Computing Systems 2009. pp. 2883-2898. Available online
“The current surge of interest in virtual worlds suggests they are poised to make an evolutionary leap to the workplace, as instant messaging did a decade ago. In recent work we have introduced dozens of new users to teambuilding activities in the Second Life environment, meeting both enthusiasm and skepticism. We document five issues for professional users of virtual environments: initial motivation, technical difficulties, interacting competently, becoming socially proficient, and finding compelling activities. Based on these we describe a training strategy to enable professional users of virtual worlds.”
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Farrell, Robert, Shah, Hina, Erickson, Thomas and Kellogg, Wendy A. (2009): A design evaluation of a user interface for tending long-term tasks. In: Proceedings of ACM CHI 2009 Conference on Human Factors in Computing Systems 2009. pp. 4141-4146. Available online
“Organizational processes often take place over long periods of time and require intermittent attention. Remembering and reasoning about upcoming process tasks is important, but not adequately supported by existing tools. This paper describes Longitude, a tool that provides a compact timeline of tasks and deadlines. We discuss findings from an exploratory study of the system and propose new requirements for tools that help people participate in long-running group processes requiring intermittent and sporadic attention.”
Copyrights may apply
» 2008 «
Erickson, Thomas, Danis, Catalina M., Kellogg, Wendy A. and Helander, Mary E. (2008): Assistance: the work practices of human administrative assistants and their implications for it and organizations. In: Proceedings of ACM CSCW08 Conference on Computer-Supported Cooperative Work 2008. pp. 609-618. Available online
“Assistance -- work carried out by one entity in support of another -- is a concept of long-standing interest, both as a type of human work common in organizations and as a model of how computational systems might interact with humans. Surprisingly, the perhaps most paradigmatic form of assistance -- the work of administrative assistants or secretaries -- has received almost no attention. This paper reports on a study of assistants, and their principals and managers, laying out a model of their work, the skills and competencies they need to function effectively, and reflects on implications for the design of systems and organizations.”
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Ellis, Jason B., Luther, Kurt, Bessiere, Katherine and Kellogg, Wendy A. (2008): Games for virtual team building. In: Proceedings of DIS08 Designing Interactive Systems 2008. pp. 295-304. Available online
“Distributed teams are increasingly common in today's workplace. For these teams, face-to-face meetings where members can most easily build trust are rare and often cost-prohibitive. 3D virtual worlds and games may provide an alternate means for encouraging team development due to their affordances for facile communication, emotional engagement, and social interaction among participants. Using principles derived from social psychological theory, we have designed and built a collection of team-building games within the popular virtual world Second Life. We detail here the design decisions made in the creation of these games and discuss how they evolved based on early participant observations.”
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» 2007 «
Ellis, Jason B., Wahid, Shahtab, Danis, Catalina and Kellogg, Wendy A. (2007): Task and social visualization in software development: evaluation of a prototype. In: Proceedings of ACM CHI 2007 Conference on Human Factors in Computing Systems 2007. pp. 577-586. Available online
“As open source development has evolved, differentiation of roles and increased sophistication of collaborative processes has occurred. Recently, we described coordination issues in software development and an interactive visualization tool called the Social Health Overview (SHO) developed to address them [12]. This paper presents an empirical evaluation of SHO intended to identify its strengths and weaknesses. Eleven informants in various open source roles were interviewed about their work practices. Eight of these participated in an evaluation comparing three change management tasks in SHO and Bugzilla. Results are discussed with respect to task strategy with each tool and participants' roles.”
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Ding, Xianghua, Erickson, Thomas D., Kellogg, Wendy A., Levy, Stephen, Christensen, James E., Sussman, Jeremy, Wolf, Tracee Vetting and Bennett, William (2007): An empirical study of the use of visually enhanced voip audio conferencing: the case of IEAC. In: Proceedings of ACM CHI 2007 Conference on Human Factors in Computing Systems 2007. pp. 1019-1028. Available online
“IBM Enhanced Audio Conferencing (IEAC) is a VoIP-based audio conferencing system that, like several other systems, provides a visualization showing who is present and their states (e.g., speaking, muted). This paper presents the first study of the use of such a system. Drawing on log files collected over six weeks of use by over 1300 corporate employees, and interviews with 10 of them, we look at how and why various features of the system are used and what sorts of practices are supported. Our findings shed light on the factors that drive the use of visual enhancements to audio conferencing, and suggest further research topics.”
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Kellogg, Wendy A. (2007): Perspectives on Social Computing. In: Baranauskas, Maria Cecília Calani, Palanque, Philippe A., Abascal, Julio and Barbosa, Simone Diniz Junqueira (eds.) DEGAS 2007 - Proceedings of the 1st International Workshop on Design and Evaluation of e-Government Applications and Services September 11th, 2007, Rio de Janeiro, Brazil. p. 4. Available online
» 2006 «
Wolf, Tracee Vetting, Rode, Jennifer Ann, Sussman, Jeremy and Kellogg, Wendy A. (2006): Dispelling "design" as the black art of CHI. In: Proceedings of ACM CHI 2006 Conference on Human Factors in Computing Systems 2006. pp. 521-530. Available online
“We discuss the legacy and processes of creative design, and differentiate it from the type of user-centered design commonly found in CHI. We provide an example of this process, and discuss how design practice constitutes an essential mode of inquiry. We argue the complementary nature of creative design and user-centered design practices. Syncretic disciplines shift and drift from their original practice. A key issue is how CHI is to respond to changes in acceptable design practice. A key contribution of this work is an illustrative example showing how designers can communicate their intellectual rigor to the CHI community.”
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Weisz, Justin D., Erickson, Thomas D. and Kellogg, Wendy A. (2006): Synchronous broadcast messaging: the use of ICT. In: Proceedings of ACM CHI 2006 Conference on Human Factors in Computing Systems 2006. pp. 1293-1302. Available online
“IBM Community Tools (ICT) is a synchronous broadcast messaging system in use by a very large, globally distributed organization. ICT is interesting for a number of reasons, including its scale of use (thousands of users per day), its usage model of employing large scale broadcast to strangers to initiate small group interactions, and the fact that it is a synchronous system used across multiple time zones. In this paper we characterize the use of ICT in its context, examine the activities for which it is used, the motivations of its users, and the values they derive from it. We also explore problems with the system, and look at the social and technical ways in which users deal with them.”
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Halverson, Christine, Ellis, Jason B., Danis, Catalina and Kellogg, Wendy A. (2006): Designing task visualizations to support the coordination of work in software development. In: Proceedings of ACM CSCW06 Conference on Computer-Supported Cooperative Work 2006. pp. 39-48. Available online
“Software development tools primarily focus on supporting the technical work. Yet no matter the tools employed, the process followed, or the size of the team, important aspects of development are non-technical, and largely unsupported. For example, increasing distribution of development teams highlights the issues of coordination and cooperation. This paper focuses on one area: managing change requests. Interviews with industry and open-source programmers were used to create designs for the visual inspection of change requests. This paper presents fieldwork findings and two designs. We conclude by reflecting on the issues that task visualizations that support social inferences address in software development.”
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Kellogg, Wendy A., Erickson, Thomas D., Wolf, Tracee Vetting, Levy, Stephen, Christensen, Jim, Sussman, Jeremy and Bennett, William (2006): Leveraging digital backchannels to enhance user experience in electronically mediated communication. In: Proceedings of ACM CSCW06 Conference on Computer-Supported Cooperative Work 2006. pp. 451-454. Available online
“Rendezvous is a conference call solution that leverages Voice over IP, enterprise calendaring, instant messaging, and rich client functionality to enhance the user experience and effectiveness of distributed meetings. We describe the service, and two of its user experience innovations -- the conference call proxy and iHelp -- which function as digital backchannels. We present results from a preliminary user evaluation, and discuss our notion of digital backchannels with respect to the social translucence framework.”
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Erickson, Thomas D., Kellogg, Wendy A., Laff, Mark, Sussman, Jeremy, Wolf, Tracee Vetting, Halverson, Christine and Edwards, Denise (2006): A persistent chat space for work groups: the design, evaluation and deployment of loops. In: Proceedings of DIS06: Designing Interactive Systems: Processes, Practices, Methods, & Techniques 2006. pp. 331-340. Available online
“Loops is a text-based computer mediated communication system aimed at small- to medium-sized corporate work groups. We begin by discussing the goals of the system and the rationale behind its design, particularly its treatment of non-conversational text. Next we describe its realization in an implemented system, and discuss how an early working version of the system was'group tested,' and the changes that lead to. We then discuss its deployment within our organization, and provide examples of how it's used. We conclude with reflections on the usage patterns of Loops and their implications for the design of similar systems.”
Copyrights may apply
» 2005 «
Danis, Catalina, Kellogg, Wendy A., Lau, Tessa, Dredze, Mark, Stylos, Jeffrey and Kushmerick, Nicholas (2005): Managers' email: beyond tasks and to-dos. In: Proceedings of ACM CHI 2005 Conference on Human Factors in Computing Systems 2005. pp. 1324-1327. Available online
“In this paper, we describe preliminary findings that indicate that managers and non-mangers think about their email differently. We asked three research managers and three research non-managers to sort about 250 of their own email messages into categories that "would help them to manage their work." Our analyses indicate that managers create more categories and a more differentiated category structure than non-managers. Our data also suggest that managers create "relationship-oriented" categories more often than non-managers. These results are relevant to research on "email overload" that has highlighted the use of email for activities beyond communication. In particular, our findings suggest that too strong a focus on task management may be incomplete, and that a user's organizational role has an impact on their conceptualization and likely use of email.”
Copyrights may apply
» 2004 «
Erickson, Thomas D., Huang, Wei, Danis, Catalina and Kellogg, Wendy A. (2004): A social proxy for distributed tasks: design and evaluation of a working prototype. In: Dykstra-Erickson, Elizabeth and Tscheligi, Manfred (eds.) Proceedings of ACM CHI 2004 Conference on Human Factors in Computing Systems April 24-29, 2004, Vienna, Austria. pp. 559-566. Available online
“This paper describes an approach to managing tasks and processes that are distributed across a large number of people. The basic idea is to use a social visualization called a task proxy to create a shared awareness amongst the participants in a task or process. The process awareness provided by the task proxy enables its users to monitor the task state, the states of participants, and to communicate with those in particular states. We describe the concept, a first prototype, its evaluation, and discuss future directions.”
Copyrights may apply
» 2002 «
Hudson, James M., Christensen, Jim, Kellogg, Wendy A. and Erickson, Thomas D. (2002): "I'd be overwhelmed, but it's just one more thing to do": availability and interruption in research management. In: Terveen, Loren (ed.) Proceedings of the ACM CHI 2002 Conference on Human Factors in Computing Systems Conference April 20-25, 2002, Minneapolis, Minnesota. pp. 97-104.
» 2000 «
Kellogg, Wendy A. and Whittaker, Steve (eds.) Proceedings of the 2000 ACM conference on Computer supported cooperative work 2000, Philadelphia, Pennsylvania, United States.
Kellogg, Wendy A., Lewis, Clayton H. and Polson, Peter G. (2000): Introduction to This Special Issue on New Agendas for Human-Computer Interaction. In Human-Computer Interaction, 15 (2) pp. 69-74
Erickson, Thomas D. and Kellogg, Wendy A. (2000): Social Translucence: An Approach to Designing Systems that Support Social Processes. In ACM Transactions on Computer-Human Interaction, 7 (1) pp. 59-83
“We are interested in designing systems that support communication and collaboration among large groups of people over computing networks. We begin by asking what properties of the physical world support graceful human-human communication in face-to-face situations, and argue that it is possible to design digital systems that support coherent behavior by making participants and their activities visible to one another. We call such systems "socially translucent systems" and suggest that they have three characteristics -- visibility, awareness, and accountability -- which enable people to draw upon their experience and expertise to structure their interactions with one another. To motivate and focus our ideas we develop a vision of knowledge communities, conversationally based systems that support the creation, management and reuse of knowledge in a social context. We describe our experience in designing and deploying one layer of functionality for knowledge communities, embodied in a working system called "Barbie" and discuss research issues raised by a socially translucent approach to design.”
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» 1999 «
Erickson, Thomas D., Smith N., David, Kellogg, Wendy A., Laff, Mark, Richards, John T. and Bradner, Erin (1999): Socially Translucent Systems: Social Proxies, Persistent Conversation, and the Design of. In: Altom, Mark W. and Williams, Marian G. (eds.) Proceedings of the ACM CHI 99 Human Factors in Computing Systems Conference May 15-20, 1999, Pittsburgh, Pennsylvania. pp. 72-79. Available online
“We take as our premise that it is possible and desirable to design systems that support social processes. We describe Loops, a project which takes this approach to supporting computer-mediated communication (CMC) through structural and interactive properties such as persistence and a minimalist graphical representation of users and their activities that we call a social proxy. We discuss a prototype called "Babble" that has been used by our group for over a year, and has been deployed to six other groups at the Watson labs for about two months. We describe usage experiences, lessons learned, and next steps.”
Copyrights may apply
Bradner, Erin, Kellogg, Wendy A. and Erickson, Thomas D. (1999): The adoption and use of BABBLE: A field study of chat in the workplace. In: Bødker, Susanne, Kyng, Morten and Schmidt, Kjeld (eds.) ECSCW 99 - Proceedings of the Sixth European Conference on Computer Supported Cooperative Work 12-16 September, 1999, Copenhagen, Denmark. p. 139.
Bruckman, Amy S., Donath, Judith S., Erickson, Thomas D., Kellogg, Wendy A. and Wellman, Barry (1999): Research Issues in the Design of Online Communities: Report on the CHI 99 Workshop. In ACM SIGCHI Bulletin, 31 (4) pp. 23-25
» 1995 «
Kellogg, Wendy A. and Thomas, John C. (1995): HCIL's 12th Annual Symposium and Open House. In ACM SIGCHI Bulletin, 27 (4) pp. 53-55
» 1993 «
Kellogg, Wendy A. and Thomas, John C. (1993): Cross-Cultural Perspectives on Human-Computer Interaction: A Report on the CHI'92 Workshop. In ACM SIGCHI Bulletin, 25 (2) pp. 40-45
“The field of Human-Computer Interaction, and the CHI conference specifically are characterized by diversity. The field includes many professions and people from many cultures. Because of the intrinsic complexity of human-computer interaction as well as the wide variety of systems, tasks, users, and contexts that are addressed, this diversity of backgrounds and approaches is both inevitable and necessary. Nevertheless, this diversity also poses a serious dilemma. How can the science and practice of HCI cumulate effectively when the professionals deal with such different problems, and come from such a variety of professional and cultural backgrounds? The purpose of the workshop was to explore this issue. Readers will no doubt appreciate the analogy between this challenge of CHI and many international social issues facing people of the world today that require valuing and encouraging diversity while communicating and working together effectively to solve common problems.”
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» 1991 «
Carroll, John M., Kellogg, Wendy A. and Rosson, Mary Beth (1991): The Task-Artifact Cycle. In: Carroll, John M. "Designing Interaction: Psychology at the Human-Computer Interface". Cambridge University Press
» 1990 «
Kellogg, Wendy A. (1990): Qualitative Artifact Analysis. In: Diaper, Dan, Gilmore, David J., Cockton, Gilbert and Shackel, Brian (eds.) INTERACT 90 - 3rd IFIP International Conference on Human-Computer Interaction August 27-31, 1990, Cambridge, UK. pp. 193-198.
“The psychology of HCI in the 1990s will be concerned with embodied cognition and action: helping us understand real people acting in real situations, and doing so in a way that enhances existing design practice. One proposal for meeting these objectives is qualitative artifact analysis: specifically, creating psychological design rationales by extracting claims from scenarios of use. I describe our method for doing this and its key requirements, and suggest how artifact analyses of this kind can serve to cumulate knowledge about usability in a form useful for design. A critical requirement for deriving benefit from analyses of human-machine interaction is expressing understandings and usability outcomes in terms of the artifact's design. In support of this, I reconsider an example of the analysis of situated action from the point of view of artifact analysis.”
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» 1989 «
Carroll, John M. and Kellogg, Wendy A. (1989): Artifact as Theory-Nexus: Hermeneutics Meet Theory-Based Design. In: Bice, Ken and Lewis, Clayton H. (eds.) Proceedings of the ACM CHI 89 Human Factors in Computing Systems Conference April 30 - June 4, 1989, Austin, Texas. pp. 7-14.
“We suggest that HCI designs characteristically embody multiple, distinct psychological claims, that virtually every aspect of a system's usability is overdetermined by independent psychological rationales inherent in its design. These myriad claims cohere in being implemented together in a running system. Thus, HCI artifacts themselves are perhaps the most effective medium for theory development in HCI. We advance a framework for articulating the psychological claims embodied by artifacts. This proposal reconciles the contrasting perspectives of theory-based design and hermeneutics, and clarifies the apparent paradox of HCI application leading HCI theory.”
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» 1988 «
Rosson, Mary Beth, Maaß, Susanne and Kellogg, Wendy A. (1988): The Designer As User: Building Requirements for Design Tools From Design Practice. In Communications of the ACM, 31 (11) pp. 1288-1298
» 1987 «
Kellogg, Wendy A. (1987): Conceptual Consistency in the User Interface: Effects on User Performance. In: Bullinger, Hans-Jorg and Shackel, Brian (eds.) INTERACT 87 - 2nd IFIP International Conference on Human-Computer Interaction September 1-4, 1987, Stuttgart, Germany. pp. 389-394.
“Consistency is often promoted as an important goal of user interface design, yet few definitions exist, particularly in a form suitable for guiding design. Most design guidelines stress procedural consistency, e.g., low-level interaction techniques, or the assignment of programmable function keys. This paper argues that interface consistency must also be addressed at a conceptual level. Conceptual consistency is defined in terms of the internal coherence of a system's structure and the nature of the mapping from user task goals to system procedures. Interfaces to an automated office system were constructed in which low-level interaction techniques were held constant, but which varied the degree of conceptual consistency. The results of a study in which users performed representative tasks on these systems is reported and discussed with respect to the importance of various kinds of consistency in the interface.”
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Rosson, Mary Beth, Maass, Susanne and Kellogg, Wendy A. (1987): Designing for designers: An analysis of design practice in the real world. In: Graphics Interface 87 (CHI+GI 87) April 5-9, 1987, Toronto, Ontario, Canada. pp. 137-142.
Kellogg, Wendy A. and Breen, Timothy J. (1987): Evaluating user and system models: Applying scaling techniques to problems in human--computer interaction. In: Graphics Interface 87 (CHI+GI 87) April 5-9, 1987, Toronto, Ontario, Canada. pp. 303-308.
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Mar 21st, 2010
Changes to this page (author)
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