Number of co-authors:4
Number of publications with 3 favourite co-authors:Norunn Mikkelson:1Charles Harrison:1Sol Solorzano:1
Wai On Lee's 3 most productive colleagues in number of publications:Philip J. Barnard:47Norunn Mikkelson:1Sol Solorzano:1
Computer analyst to programmer: "You start coding. I'll go find out what they want."
-- Popular computer one-liner
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Wai On Lee
Publications by Wai On Lee (bibliography)
Lee, Wai On, Solorzano, Sol and Harrison, Charles (2005): Creating and managing user partnership programs. In: Proceedings of ACM CHI 2005 Conference on Human Factors in Computing Systems 2005. p. 2123.
In this workshop, we will discuss our experiences and share best practices in creating and utilizing a user partnership program (UPP) to help overcome the challenges of collecting customer feedback in environments characterized with diverse users and business processes, complex technology infrastructures, and large scale enterprise software deployments.
© All rights reserved Lee et al. and/or ACM Press
Mikkelson, Norunn and Lee, Wai On (2000): Incorporating user archetypes into scenario-based design. In: Proceedings of the Ninth Annual Conference UPA 2000 2000. .
Lee, Wai On (1998): Analysis of Problems Found in User Testing Using an Approximate Model of User Action. In: Johnson, Hilary, Nigay, Laurence and Roast, C. R. (eds.) Proceedings of the Thirteenth Conference of the British Computer Society Human Computer Interaction Specialist Group - People and Computers XIII August 1-4, 1998, Sheffield, UK. pp. 23-35.
This paper describes an analysis of user testing using an approximate model that separates user action into Goal Formation, Action Specification, and Action Execution. It was found that the majority of the problems found in user testing, as reported within 30 usability reports, were within the Action Specification phase of user action. In particular, problems in finding an action or object and in understanding names used were most prevalent. The implication is that user testing as carried out in an industrial setting might be beneficial to easing Action Specification whilst neglecting potential problems in other phases of user action.
© All rights reserved Lee and/or Springer Verlag
Lee, Wai On and Barnard, Philip J. (1993): Precipitating Change in System Usage by Function Revelation and Problem Reformulation. In: Alty, James L., Diaper, Dan and Guest, D. (eds.) Proceedings of the Eighth Conference of the British Computer Society Human Computer Interaction Specialist Group - People and Computers VIII August 7-10, 1993, Loughborough University, UK. pp. 35-47.
Long term learning has been neglected in much of HCI research. Although many workers have observed that users typically asymptote at mediocre levels of expertise and make sub-optimal usage of system functionality, little detailed research has been applied to examine such a phenomenon. Attempts to tackle the problem in the past have focused on finding effective ways to reveal system functionality to the users. In this paper, we examined the adequacy of such an approach to effect change in users' function repertoire. The results showed that to precipitate a permanent change, users have to be supported in reformulating problems on the basis of their relevant features. The implications of the results are discussed.
© All rights reserved Lee and Barnard and/or Cambridge University Press
Lee, Wai On (1993): Adapting to Interface Resources and Circumventing Interface Problems: Knowledge Development in a Menu Search Task. In: Alty, James L., Diaper, Dan and Guest, D. (eds.) Proceedings of the Eighth Conference of the British Computer Society Human Computer Interaction Specialist Group - People and Computers VIII August 7-10, 1993, Loughborough University, UK. pp. 61-77.
This paper examines knowledge development in an information search task using two menu systems. We found that in a system where locational cues were distinctive, subjects adapted to them by developing locational knowledge of menu items. However, in a system where such cues were poor, users circumvented the difficulty of menu selection by committing to memory part of the menu items names. The results confirmed our hypothesis that users will adapt to interface resources and circumvent interface problems in order to satisfy the demands of the task. We conclude by examining the implications of the findings for 'display-based' expertise using a framework for the analysis of change in skill development.
© All rights reserved Lee and/or Cambridge University Press
Lee, Wai On (1992): The Effects of Skill Development and Feedback on Action Slips. In: Monk, Andrew, Diaper, Dan and Harrison, Michael D. (eds.) Proceedings of the Seventh Conference of the British Computer Society Human Computer Interaction Specialist Group - People and Computers VII August 15-18, 1992, University of York, UK. pp. 73-86.
We examined the effects of skill development and feedback on the level of action slips within an experiment involving three one hour sessions. Two types of visual feedback: static and dynamic were used to suppress a type of action slips called the `unselected window error'. The results showed dynamic feedback to be more effective than static feedback. Although the result did not support theories which predict that increase in expertise will be paralleled by increase in action slips, there were indications that under certain conditions, the level of unselected window errors were more likely to rise as users became increasingly experienced.
© All rights reserved Lee and/or Cambridge University Press
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