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Vivek Choudhury

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Publications by Vivek Choudhury (bibliography)

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2006
 
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McKnight, D. Harrison and Choudhury, Vivek (2006): Distrust and trust in B2C e-commerce: do they differ?. In: Fox, Mark S. and Spencer, Bruce (eds.) Proceedings of the 8th International Conference on Electronic Commerce - ICEC 2006 2006, Fredericton, New Brunswick, Canada. pp. 482-491.

2003
 
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McKnight, D. Harrison, Kacmar, Chuck and Choudhury, Vivek (2003): Whoops...Did I Use the Wrong Concept to Predict E-Commerce Trust? Modeling the Risk-Related Effects of Trust versus Distrust Concepts. In: HICSS 2003 2003. p. 182.

2002
 
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McKnight, D. Harrison, Choudhury, Vivek and Kacmar, Charles (2002): Developing and Validating Trust Measures for e-Commerce: An Integrative Typology. In Information Systems Research, 13 (3) pp. 334-359.

Evidence suggests that consumers often hesitate to transact with Web-based vendors because of uncertainty about vendor behavior or the perceived risk of having personal information stolen by hackers. Trust plays a central role in helping consumers overcome perceptions of risk and insecurity. Trust makes consumers comfortable sharing personal information, making purchases, and acting on Web vendor advice--behaviors essential to widespread adoption of e-commerce. Therefore, trust is critical to both researchers and practitioners. Prior research on e-commerce trust has used diverse, incomplete, and inconsistent definitions of trust, making it difficult to compare results across studies. This paper contributes by proposing and validating measures for a multidisciplinary, multidimensional model of trust in e-commerce. The model includes four high-level constructs--disposition to trust, institution-based trust, trusting beliefs, and trusting intentions--which are further delineated into 16 measurable, literature-grounded subconstructs. The psychometric properties of the measures are demonstrated through use of a hypothetical, legal advice Web site. The results show that trust is indeed a multidimensional concept. Proposed relationships among the trust constructs are tested (for internal nomological validity), as are relationships between the trust constructs and three other e-commerce constructs (for external nomological validity)--Web experience, personal innovativeness, and Web site quality. Suggestions for future research as well as implications for practice are discussed.

© All rights reserved McKnight et al. and/or their publisher

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Emotion and website design: [/encyclopedia/emotion_and_website_design.html]


 
 
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Changes to this page (author)

25 Aug 2013: Added
12 Jun 2009: Modified
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URL: http://www.interaction-design.org/references/authors/vivek_choudhury.html

Upcoming Courses

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Gamification: Creating Addictive User Experience
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User-Centred Design - Module 3
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Featured chapter

Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess

User Experience and Experience Design !

 
 

Our Latest Books

 
 
The Social Design of Technical Systems: Building technologies for communities. 2nd Edition
by Brian Whitworth and Adnan Ahmad
start reading
 
 
 
 
Gamification at Work: Designing Engaging Business Software
by Janaki Mythily Kumar and Mario Herger
start reading
 
 
 
 
The Social Design of Technical Systems: Building technologies for communities
by Brian Whitworth and Adnan Ahmad
start reading
 
 
 
 
The Encyclopedia of Human-Computer Interaction, 2nd Ed.
by Mads Soegaard and Rikke Friis Dam
start reading