Virginia A. Diehl

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Publications by Virginia A. Diehl (bibliography)

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Chin, John P., Diehl, Virginia A. and Norman, Kent L. (1988): Development of an Instrument Measuring User Satisfaction of the Human-Computer Interface. In: Soloway, Elliot, Frye, Douglas and Sheppard, Sylvia B. (eds.) Proceedings of the ACM CHI 88 Human Factors in Computing Systems Conference June 15-19, 1988, Washington, DC, USA. pp. 213-218. Available online

This study is a part of a research effort to develop the Questionnaire for User Interface Satisfaction (QUIS). Participants, 150 PC user group members, rated familiar software products. Two pairs of software categories were compared: 1) software that was liked and disliked, and 2) a standard command line system (CLS) and a menu driven application (MDA). The reliability of the questionnaire was high, Cronbach's alpha=.94 The overall reaction ratings yielded significantly higher ratings for liked software and MDA over disliked software and a CLS, respectively. Frequent and sophisticated PC users rated MDA more satisfying, powerful and flexible than CLS. Future applications of the QUIS on computers are discussed.

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Changes to this page (author)

19 Feb 2010: Enabled abstracts to be shown on Virginia A. Diehl's author page.
28 Apr 2003: Added the author to the bibliography

Publication statistics

Publication period:1988-1988
Publication count:1
Number of co-authors:2



Productive colleagues

Virginia A. Diehl's 3 most productive colleagues in number of publications:

Kent L. Norman:20
John P. Chin:8


Collaboration count

Number of publications with 3 favourite co-authors:

Kent L. Norman:1
John P. Chin:1

 

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