Victoria Bellotti
Has also published under the name of:
"Victoria M. E. Bellotti"
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Publications by Victoria Bellotti (bibliography)
» 2008 «
Bellotti, Victoria, Begole, Bo, Chi, Ed H., Ducheneaut, Nicolas, Fang, Ji, Isaacs, Ellen, King, Tracy, Newman, Mark W., Partridge, Kurt, Price, Bob, Rasmussen, Paul and Roberts, Michael (2008): Activity-based serendipitous recommendations with the Magitti mobile leisure guide. In: Proceedings of ACM CHI 2008 Conference on Human Factors in Computing Systems April 5-10, 2008. pp. 1157-1166. Available online
“This paper presents a context-aware mobile recommender system, codenamed Magitti. Magitti is unique in that it infers user activity from context and patterns of user behavior and, without its user having to issue a query, automatically generates recommendations for content matching. Extensive field studies of leisure time practices in an urban setting (Tokyo) motivated the idea, shaped the details of its design and provided data describing typical behavior patterns. The paper describes the fieldwork, user interface, system components and functionality, and an evaluation of the Magitti prototype.”
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» 2006 «
Whittaker, Steve, Bellotti, Victoria and Gwizdka, Jacek (2006): Email in personal information management. In Communications of the ACM, 49 (1) pp. 68-73
» 2005 «
Whittaker, Steve, Bellotti, Victoria and Moody, Paul (2005): Introduction to This Special Issue on Revisiting and Reinventing E-Mail. In Human-Computer Interaction, 20 (1) pp. 1-9
Bellotti, Victoria, Ducheneaut, Nicolas, Howard, Mark, Smith, Ian and Grinter, Rebecca E. (2005): Quality Versus Quantity: E-Mail-Centric Task Management and Its Relation With Overload. In Human-Computer Interaction, 20 (1) pp. 89-138
“It is widely acknowledged that many professionals suffer from "e-mail overload." This article presents findings from in-depth fieldwork that examined this phenomenon, uncovering six key challenges of task management in e-mail. Analysis of qualitative and quantitative data suggests that it is not simply the quantity but also the collaborative quality of e-mail task and project management that causes this overload. We describe how e-mail becomes especially overwhelming when people use it for tasks that involve participation of others; tasks cannot be completed until a response is obtained and so they are interleaved. Interleaving means that the e-mail user must somehow simultaneously keep track of multiple incomplete tasks, often with the only reminder for each one being an e-mail message somewhere in the inbox or a folder. This and other insights from our fieldwork led us to a new design philosophy for e-mail in which resources for task and project management are embedded directly within an e-mail client as opposed to being added on as separate components of the application. A client, TaskMaster, embodying these ideas, was developed and tested by users in managing their real e-mail over an extended period. The design of the client and results of its evaluation are also reported.”
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» 2004 «
Bellotti, Victoria, Dalal, Brinda, Good, Nathaniel, Flynn, Peter, Bobrow, Daniel G. and Ducheneaut, Nicolas (2004): What a to-do: studies of task management towards the design of a personal task list manager. In: Dykstra-Erickson, Elizabeth and Tscheligi, Manfred (eds.) Proceedings of ACM CHI 2004 Conference on Human Factors in Computing Systems April 24-29, 2004, Vienna, Austria. pp. 735-742. Available online
“This paper reports on the results of studies of task management to support the design of a task list manager. We examined the media used to record and organize to-dos and tracked how tasks are completed over time. Our work shows that, contrary to popular wisdom, people are not poor at prioritizing. Rather, they have well-honed strategies for tackling particular task management challenges. By illustrating what factors influence task completion and how representations function to support task management, we hope to provide a strong foundation for the design of a personal to-do list manager. We also present some preliminary efforts in this direction.”
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» 2003 «
Edwards, W. Keith, Bellotti, Victoria, Dey, Anind K. and Newman, Mark W. (2003): The challenges of user-centered design and evaluation for infrastructure. In: Cockton, Gilbert and Korhonen, Panu (eds.) Proceedings of the ACM CHI 2003 Human Factors in Computing Systems Conference April 5-10, 2003, Ft. Lauderdale, Florida, USA. pp. 297-304.
Bellotti, Victoria, Ducheneaut, Nicolas, Howard, Mark and Smith, Ian (2003): Taking email to task: the design and evaluation of a task management centered email tool. In: Cockton, Gilbert and Korhonen, Panu (eds.) Proceedings of the ACM CHI 2003 Human Factors in Computing Systems Conference April 5-10, 2003, Ft. Lauderdale, Florida, USA. pp. 345-352.
Ducheneaut, Nicolas and Bellotti, Victoria (2003): Ceci n'est pas un Objet? Talking About Objects in E-mail. In Human-Computer Interaction, 18 (1) pp. 85-110
“E-mail, far from being a poor, technically limited substitute for
face-to-face communication, has some unique and compelling properties that make
it ideally suited for talking about objects. In this article we show how e-mail
users have evolved new forms of electronic deictic references to refer to work
objects and have taken full advantage of the fluid boundaries between the
different roles that e-mail can assume. We also illustrate how e-mail users
draw on the persistence of the medium to make sense of the objects being talked
about and sometimes even transform the conversation itself into an object of
conversation. We conclude with several design suggestions for future electronic
mail software based on these findings.”
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» 2002 «
Baudisch, Patrick, Good, Nathaniel, Bellotti, Victoria and Schraedley, Pamela (2002): Keeping things in context: a comparative evaluation of focus plus context screens, overviews, and zooming. In: Terveen, Loren (ed.) Proceedings of the ACM CHI 2002 Conference on Human Factors in Computing Systems Conference April 20-25, 2002, Minneapolis, Minnesota. pp. 259-266.
Bellotti, Victoria, Back, Maribeth, Edwards, W. Keith, Grinter, Rebecca E., Henderson, Austin and Lopes, Cristina (2002): Making sense of sensing systems: five questions for designers and researchers. In: Terveen, Loren (ed.) Proceedings of the ACM CHI 2002 Conference on Human Factors in Computing Systems Conference April 20-25, 2002, Minneapolis, Minnesota. pp. 415-422.
Bellotti, Victoria, Ducheneaut, Nicolas, Howard, Mark, Neuwirth, Christine, Smith, Ian and Smith, Trevor (2002): FLANNEL: adding computation to electronic mail during transmission. In: Beaudouin-Lafon, Michel (ed.) Proceedings of the 15th annual ACM symposium on User interface software and technology October 27-30, 2002, Paris, France. pp. 1-10. Available online
“In this paper, we describe FLANNEL, an architecture for adding computational
capabilities to email. FLANNEL allows email to be modified by an application
while in transit between sender and receiver. This modification is done without
modification to the endpoints -- mail clients -- at either end. This paper also
describes interaction techniques that we have developed to allow senders of
email to quickly and easily select computations to be performed by FLANNEL.
Through, our experience, we explain the properties that applications must have
in order to be successful in the context of FLANNEL.”
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Bellotti, Victoria, Ducheneaut, Nicolas, Howard, Mark, Smith, Ian and Neuwirth, Christine (2002): Innovation in extremis: evolving an application for the critical work of email and information management. In: Proceedings of DIS02: Designing Interactive Systems: Processes, Practices, Methods, & Techniques 2002. pp. 181-192. Available online
“We describe our experience of trying to develop a novel application that transforms information management (both coordination-based and personal) from stand-alone resources into resources deeply embedded in email. We explored two models for accomplishing this goal; these were to embed these resources in the email channel and to embed them in the client. Our exploration of the first model was intensive, in-depth and ultimately unsuccessful in large part due to our design process. We adopted Extreme Programming (XP) as a means to explore our second model more efficiently. This paper describes our motivations and experiences while exploring our first model before XP and then the advantages and disadvantages of turning to XP in the exploration of our second model.”
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» 2001 «
Bellotti, Victoria and Edwards, Keith (2001): Intelligibility and Accountability: Human Considerations in Context Aware Systems. In Human-Computer Interaction, 16 (2) pp. 193-212
“This essay considers the problem of defining the context that context-aware systems should pay attention to from a human perspective. In particular, we argue that there are human aspects of context that cannot be sensed or even inferred by technological means, so context-aware systems cannot be designed simply to act on our behalf. Rather, they will have to be able to defer to users in an efficient and nonobtrusive fashion. Our point is particularly relevant for systems that are constructed such that applications are architecturally isolated from the sensing and inferencing that governs their behavior. We propose a design framework that is intended to guide thinking about accommodating human aspects of context. This framework presents four design principles that support intelligibility of system behavior and accountability of human users and a number of human-salient details of context that must be accounted for in context-aware system design.”
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Ducheneaut, Nicolas and Bellotti, Victoria (2001): E-mail as habitat: an exploration of embedded personal information management. In Interactions, 8 (5) pp. 30-38
» 2000 «
Bellotti, Victoria and Smith, Ian (2000): Informing the Design of an Information Management System with Iterative Fieldwork. In: Proceedings of DIS00: Designing Interactive Systems: Processes, Practices, Methods, & Techniques 2000. pp. 227-237. Available online
“We report on the design process of a personal information management system, Raton Laveur, and how it was influenced by an intimate relationship between iterative fieldwork and design thinking. Initially, the system was conceived as a paper-based UI to calendar, contacts, to-dos and notes. As the fieldwork progressed, our understanding of peoples practices and the constraints of their office infrastructures radically shifted our design goals away from paper-based interaction to embedded interaction with our system. By this we mean embedding information management functionality in an existing application such as email.”
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» 1998 «
Scholtz, Jean, Bellotti, Victoria, Schirra, Leslie, Erickson, Thomas D., DeGroot, Jenny and Lund, Arnold (1998): Telework: When Your Job is On the Line. In Interactions, 5 (1) pp. 44-54
» 1997 «
Rogers, Yvonne and Bellotti, Victoria (1997): Grounding Blue-Sky Research: How Can Ethnography Help?. In Interactions, 4 (3) pp. 58-63
Bellotti, Victoria and Rogers, Yvonne (1997): From Web Press to Web Pressure: Multimedia Representations and Multimedia Publishing. In: Pemberton, Steven (ed.) Proceedings of the ACM CHI 97 Human Factors in Computing Systems Conference March 22-27, 1997, Atlanta, Georgia. pp. 279-286. Available online
“The growth of multimedia computing, followed by a recent push towards publishing on the World Wide Web, is rapidly changing the publishing industry. Editorial staff, working under pressure in printed and online publications, need to use a growing diversity of representations for planning, creating and reviewing content. We present a study of a number of publishing sites, describing how such representations are critical to ensuring quality in the editorial process. Following this, we discuss design implications for better representational tools.”
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Shum, Simon Buckingham, MacLean, Allan, Bellotti, Victoria and Hammond, N. V. (1997): Graphical Argumentation and Design Cognition. In Human-Computer Interaction, 12 (3) pp. 267-300
“Many efforts have been made to exploit the properties of graphical notations to support argument construction and communication. In the context of design rationale capture, we are interested in graphical argumentation structures as cognitive tools to support individual and collaborative design in real time. This context of use requires a detailed understanding of how a new representational structure integrates into the cognitive and discursive flow of design, that is, whether it provides supportive or intrusive structure. This article presents a use-oriented analysis of a graphical argumentation notation known as QOC (Questions, Options, and Criteria). Through a series of empirical studies, we show that it provides most support when elaborating poorly understood design spaces, but is a distraction when evaluating well-constrained design spaces. This is explained in terms of the cognitive compatibility between argumentative reasoning and the demands of different modes of designing. We then provide an account based on the collaborative affordances of QOC in group design meetings, and extend this to discuss the evolution of QOC argumentation from short term working memory to long term group memory.”
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» 1996 «
Tauber, Michael J., Bellotti, Victoria, Jeffries, Robin, Mackinlay, Jock D. and Nielsen, Jakob (eds.) Proceedings of the ACM CHI 96 Human Factors in Computing Systems Conference April 14-18, 1996, Vancouver, Canada.
Bellotti, Victoria and Bly, Sara A. (1996): Walking Away from the Desktop Computer: Distributed Collaboration and Mobility in a Product Design Team. In: Olson, Gary M., Olson, Judith S. and Ackerman, Mark S. (eds.) Proceedings of the 1996 ACM conference on Computer supported cooperative work November 16 - 20, 1996, Boston, Massachusetts, United States. pp. 209-218. Available online
“A study of a spatially distributed product design team shows that most members are rarely at their individual desks. Mobility is essential for the use of shared resources and for communication. It facilitates informal interactions and awareness unavailable to colleagues at remote sites. Implications for technology design include portable and distributed computing resources, in particular moving beyond individual workstation-centric CSCW applications.”
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Dourish, Paul, Adler, Annette, Bellotti, Victoria and Henderson, Austin (1996): Your Place or Mine? Learning from Long-Term Use of Audio-Video Communication. In Computer Supported Cooperative Work, 5 (1) pp. 33-62
“Workstations and personal computers are increasingly being delivered with the ability to handle multimedia data; more and more of us are linked by high-speed digital networks. With multimedia communication environments becoming more commonplace, what have we learned from earlier experiences with prototype media environments? This paper reports on some of our experiences as developers, researchers and users of flexible, networked, multimedia computer environments, or "media spaces". It focusses on the lessons we can learn from extended, long-term use of media spaces, with connections that last not hours or days, but months or years. We take as our starting point a set of assumptions which differ from traditional analytical perspectives. In particular, we begin from the position that that real-world baseline is not always an appropriate point of comparison for new media technologies; that a set of complex and intricate communicative behaviours arise over time; and that media spaces connect not only individuals, but the wider social groups of which they form part. We outline a framework based on four perspectives -- individual, interactional, communal and societal -- from which to view the behaviour of individuals and groups linked by multimedia environments. On the basis of our long-term findings, we argue for a view of media spaces which, first, focuses on a wider interpretation of media space interaction than the traditional view of person-to-person connections, and, second, emphasises emergent communicative practices, rather than looking for the transfer of face-to-face behaviours.”
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Bellotti, Victoria, Blandford, Ann, Duke, David, MacLean, Allan, May, Jon and Nigay, Laurence (1996): Interpersonal Access Control in Computer-Mediated Communications: A Systematic Analysis of the Design Space. In Human-Computer Interaction, 11 (4) pp. 357-432
“Certain design projects raise difficult user-interface problems that are not easily amenable to designers' intuition or rapid prototyping due to their novelty, conceptual complexity, and the difficulty of conducting appropriate user studies. Interpersonal access control in computer-mediated communication (CMC) systems is just such a problem. We describe a collection of systematic theory-based analyses of a system prototype that inherited its control mechanism from two preexisting systems. We demonstrate that the collective use of system and user modeling techniques provides insight into this complex design problem and enables us to examine the implications of design decisions for users and implementation. The analyses identify a number of weaknesses in the prototype and are used to propose ways of making substantive refinements to improve its simplicity and appropriateness for two tasks: altering one's accessibility and distinguishing between who can make what kinds of connections. We conclude with a discussion of some critical issues that are relevant for CMC systems, and reflect on the process of applying formal human-computer interaction (HCI) techniques in informal, exploratory design contexts.”
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Bellotti, Victoria (1996): What You Don't Know Can Hurt You: Privacy in Collaborative Computing. In: Sasse, Martina Angela, Cunningham, R. J. and Winder, R. L. (eds.) Proceedings of the Eleventh Conference of the British Computer Society Human Computer Interaction Specialist Group - People and Computers XI August, 1996, London, UK. pp. 241-261.
“Privacy is a popular subject in the CSCW literature but has largely been addressed as an issue of security by systems designers. With the growth of networked, multimedia CSCW systems comes an increasing need for better control over how people gain access to one another and to potentially shareable information. This paper poses some challenges for CSCW developers and provides some examples of systems which are beginning to meet such challenges.”
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» 1995 «
Bellotti, Victoria, Shum, Simon Buckingham, MacLean, Allan and Hammond, Nick (1995): Multidisciplinary Modeling in HCI Design ...In Theory and in Practice. In: Katz, Irvin R., Mack, Robert L., Marks, Linn, Rosson, Mary Beth and Nielsen, Jakob (eds.) Proceedings of the ACM CHI 95 Human Factors in Computing Systems Conference May 7-11, 1995, Denver, Colorado. pp. 146-153. Available online
“In one of the largest multidisciplinary projects in basic HCI research to date, multiple analytic HCI techniques were combined and applied within an innovative design context to problems identified by designers of an AV communication system, or media space. The problems were presented to user-, system- and design-analysts distributed across Europe. The results of analyses were integrated and passed back to the designers, and to other domain experts, for assessment. The aim of this paper is to illustrate some theory-based insights gained into key problems in media space design and to convey lessons learned about the process of contributing to design using multiple theoretical perspectives. We also describe some obstacles which must be overcome if such techniques are to be transferred successfully to practice.”
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» 1993 «
Bellotti, Victoria (1993): Integrating Theoreticians' and Practitioners' Perspectives with Design Rationale. In: Ashlund, Stacey, Mullet, Kevin, Henderson, Austin, Hollnagel, Erik and White, Ted (eds.) Proceedings of the ACM CHI 93 Human Factors in Computing Systems Conference April 24-29, 1993, Amsterdam, The Netherlands. pp. 101-106. Available online
“QOC design rationale represents argumentation about design alternatives and assessments. It can be used to generate design spaces which capture and integrate information from design discussions and diverse kinds of theoretical analyses. Such design spaces highlight how different theoretical approaches can work together to help solve design problems. This paper describes an example of the generation of a multi-disciplinary QOC design space which shows how designers' deliberations can be augmented with design contributions from a combination of different theoretical HCI approaches.”
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Bellotti, Victoria and Sellen, Abigail (1993): Design for Privacy in Ubiquitous Computing Environments. In: Michelis, Giorgio de, Simone, Carla and Schmidt, Kjeld (eds.) ECSCW 93 - Proceedings of the Third European Conference on Computer Supported Cooperative Work 1993. pp. 77-92.
“Current developments in information technology are leading to increasing capture and storage of information about people and their activities. This raises serious issues about the preservation of privacy. In this paper we examine why these issues are particularly important in the introduction of ubiquitous computing technology into the working environment. Certain problems with privacy are closely related to the ways in which the technology attenuates natural mechanisms of feedback and control over information released. We describe a framework for design for privacy in ubiquitous computing environments and conclude with an example of its application.”
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Beck, Eevi E. and Bellotti, Victoria (1993): Informed Opportunism as Strategy: Supporting Coordination in Distributed Collaborative Writing. In: Michelis, Giorgio de, Simone, Carla and Schmidt, Kjeld (eds.) ECSCW 93 - Proceedings of the Third European Conference on Computer Supported Cooperative Work 1993. pp. 233-248.
“There is little understanding of how distributed writing groups manage their collaboration and what kinds of support are most useful. The paper presents three case studies of distributed collaborative writing groups in academia. The process evolves over time, constantly adapting to changing circumstances. Co-authors offer and make use of a range of information. Their subsequent opportunistic use of this information to make appropriate ad hoc decisions in new circumstances, appears to be essential to achieve flexibility and coordination. We call this informed opportunism. We identify design implications for support tools for distributed collaborative writing.”
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Dourish, Paul, Bellotti, Victoria, Mackay, Wendy E. and Ma, Chao-Ying (1993): Information and Context: Lessons from the Study of Two Shared Information Systems. In: Kaplan, Simon M. (ed.) Proceedings of the ACM Conference on Organizational Computing Systems 1993 November 1-4, 1993, Milpitas, California, USA. pp. 42-51. Available online
“With the increasing ease and power of computer networking technologies, many organisations are taking information which was previously managed and distributed on paper and making it available electronically. Such shared information systems are the basis of much organisational collaboration, and electronic distribution holds great promise. However, a primary focus of such systems is on the ease of information retrieval. We believe that an equally important component is the problem of information interpretation, and that this interpretation is guided by a context which many electronic systems do not fully acknowledge. We report on a study of two systems, one paper-based and one electronic, managing similar information within the same organisation. We describe the ways in which information retrieved from these systems is interpreted subjectively by individuals, and point to some of the factors contributing to this interpretation. These factors, together making up the context of the information, are of critical importance in the design of successful electronic shared information systems.”
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» 1992 «
Dourish, Paul and Bellotti, Victoria (1992): Awareness and Coordination in Shared Workspaces. In: Mantel, Marilyn and Baecker, Ronald M. (eds.) Proceedings of the 1992 ACM conference on Computer-supported cooperative work November 01 - 04, 1992, Toronto, Ontario, Canada. pp. 107-114. Available online
“Awareness of individual and group activities is critical to successful collaboration and is commonly supported in CSCW systems by active, information generation mechanisms separate from the shared workspace. These mechanisms penalise information providers, presuppose relevance to the recipient, and make access difficult. We discuss a study of shared editor use which suggests that awareness information provided and exploited passively through the shared workspace, allows users to move smoothly between close and loose collaboration, and to assign and coordinate work dynamically. Passive awareness mechanisms promise effective support for collaboration requiring this sort of behaviour, whilst avoiding problems with active approaches.”
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» 1991 «
MacLean, Allan, Bellotti, Victoria, Young, Richard M. and Moran, Thomas P. (1991): Reaching Through Analogy: A Design Rationale Perspective on Roles of Analogy. In: Robertson, Scott P., Olson, Gary M. and Olson, Judith S. (eds.) Proceedings of the ACM CHI 91 Human Factors in Computing Systems Conference April 28 - June 5, 1991, New Orleans, Louisiana. pp. 167-172. Available online
“A powerful way of reaching through technology is to use analogy to make the technology transparent by exploiting the user's familiarity with other situations. However, analogy has a number of roles in user interface design in addition to the one of helping the user understand the system. In this paper we consider some of these roles and their relationship to our Design Rationale (DR) framework (MacLean et al., 1989). Our goals are to develop the DR framework by exploring the implications of explicitly taking account of analogy, and to articulate an account of the roles of analogy in design by organising them around DR concepts.”
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MacLean, Allan, Young, Richard M., Bellotti, Victoria and Moran, Thomas P. (1991): Questions, Options, and Criteria: Elements of Design Space Analysis. In Human-Computer Interaction, 6 (3) pp. 201-250
“Design Space Analysis is an approach to representing design rationale. It uses a semiformal notation, called QOC (Questions, Options, and Criteria), to represent the design space around an artifact. The main constituents of QOC are Questions identifying key design issues, Options providing possible answers to the Questions, and Criteria for assessing and comparing the Options. Design Space Analysis also takes account of justifications for the design (and possible alternative designs) that reflect considerations such as consistency, models and analogies, and relevant data and theory. A Design Space Analysis does not produce a record of the design process but is instead a coproduct of design and has to be constructed alongside the artifact itself. Our work is motivated by the notion that a Design Space Analysis will repay the investment in its creation by supporting both the original process of design and subsequent work on redesign and reuse by (a) providing an explicit representation to aid reasoning about the design and about the consequences of changes to it and (b) serving as a vehicle for communication, for example, among members of the design team or among the original designers and later maintainers of a system. Our work to date emphasizes the nature of the QOC representation over processes for creating it, so these claims serve as goals rather than objectives we have achieved. This article describes the elements of Design Space Analysis and illustrates them by reference to analyses of existing designs and to studies of the concepts and arguments used by designers during design discussions.”
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Bellotti, Victoria, MacLean, Allan and Moran, Thomas P. (1991): What Makes a Good Design Question?. In ACM SIGCHI Bulletin, 23 (4) pp. 80-81
» 1990 «
MacLean, Allan, Bellotti, Victoria and Young, Richard M. (1990): What Rationale is There in Design?. In: Diaper, Dan, Gilmore, David J., Cockton, Gilbert and Shackel, Brian (eds.) INTERACT 90 - 3rd IFIP International Conference on Human-Computer Interaction August 27-31, 1990, Cambridge, UK. pp. 207-212.
“Design Rationale is a framework for locating a proposed design within a design space. It incorporates an explicit representation of design Options, and an explicit representation of Criteria for choosing among the Options. This paper explores the relationship between Design Rationale and design practice. It uses Design Rationale as a way of analysing the content of a design session to help us understand requirements for future ways of improving the design process.”
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Bellotti, Victoria (1990): A Framework for Assessing Applicability of HCI Techniques. In: Diaper, Dan, Gilmore, David J., Cockton, Gilbert and Shackel, Brian (eds.) INTERACT 90 - 3rd IFIP International Conference on Human-Computer Interaction August 27-31, 1990, Cambridge, UK. pp. 213-218.
“The findings from three studies of applied and commercial design practice provide the basis for a framework for assessing the applicability of HCI analytic techniques. This framework embodies an explicit view of the design process, HCI oriented design roles, and a scoping matrix designed to represent breadth of a design or evaluative approach. These components assist in the identification of a list of desirable features for more applicable techniques, derived from interviews with practising HCI specialists in commercial software houses.”
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» 1988 «
Bellotti, Victoria (1988): Implications of Current Design Practice for the Use of HCI Techniques. In: Jones, Dylan M. and Winder, R. (eds.) Proceedings of the Fourth Conference of the British Computer Society Human Computer Interaction Specialist Group - People and Computers IV August 5-9, 1988, University of Manchester, UK. pp. 13-34.
“A study of commercial system-interface design projects was carried out in order to determine the nature of real world design practice. Of particular interest were two questions; the first being whether commercial design makes use of HCI design and evaluative techniques, and the second being whether commercial design satisfies the requirements for successful application of these design aids. The findings suggested that commercial design practice varies both in the constraints under which it operates, and in the approaches adopted. Although many problems relating to interface design appear to be tractable to HCI techniques, these techniques are rarely used. Conditions in commercial design practice sometimes act as unavoidable constraints on what designers can do. These constraints have important implications for the applicability, or inapplicability, of HCI design and evaluative techniques.”
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Mar 17th, 2010
Changes to this page (author)
20 Feb 2010: Enabled abstracts to be shown on Victoria Bellotti's author page.18 Aug 2009: Author was edited 12 Jun 2009: Author was edited (approved by an editor)
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28 Apr 2003: Added the author to the bibliography
28 Apr 2003: Added the author to the bibliography
