Number of co-authors:7
Number of publications with 3 favourite co-authors:Michael B. Twidale:3Aditya Johri:3Raktim Mitra:2
Vandana Singh's 3 most productive colleagues in number of publications:Michael B. Twidale:22David M. Nichols:15Aditya Johri:11
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Publications by Vandana Singh (bibliography)
Singh, Vandana, Kathuria, Sheetija and Johri, Aditya (2012): Newcomer integration and learning in OSS technical support communities. In: Companion Proceedings of ACM CSCW12 Conference on Computer-Supported Cooperative Work 2012. pp. 215-218. Available online
Normore, Lorraine and Singh, Vandana (2012): Mental models: setting user expectations for ICTs. In: Proceedings of the 2012 iConference 2012. pp. 550-551. Available online
An approach to supporting the user-centered design of future information and communication technologies (ICTs) is described. It will be based on an analysis of user expectations about the characteristics of different ICT systems associated with the experiences that the users have had across the eras of ICT development (pre-PC; the PC era (1983-1992); the Internet era (1993-2004); and the present era). An preliminary study of application use is described.
© All rights reserved Normore and Singh and/or their publisher
Singh, Vandana, Johri, Aditya and Mitra, Raktim (2011): Types of newcomers in an online developer community. In: Proceedings of ACM CSCW11 Conference on Computer-Supported Cooperative Work 2011. pp. 717-720. Available online
In this interactive paper we present preliminary results from an analysis of help seeking interactions of newcomers in an online developer community for beginners. We develop the distinctions among newcomers to create different profiles of newcomers which are often clubbed together in a homogeneous group. These profiles are generalizations of activities, behavior and attitudes of newcomers in these communities and they highlight the differences among members of this group.
© All rights reserved Singh et al. and/or their publisher
Mitra, Raktim, Singh, Vandana and Johri, Aditya (2011): Cyber-learning ecosystem: tools, technology and users. In: Proceedings of the 2011 iConference 2011. pp. 719-721. Available online
In this poster we will present results from a study aimed at determining factors that promote newcomer participation and integration in cyber-learning environments. At this stage we present the research design and some preliminary results and at the time of presentation we will be augmenting our results presented here.
© All rights reserved Mitra et al. and/or ACM Press
Singh, Vandana, Twidale, Michael B. and Nichols, David M. (2009): Users of Open Source Software - How Do They Get Help?. In: HICSS 2009 - 42st Hawaii International International Conference on Systems Science 5-8 January, 2009, Waikoloa, Big Island, HI, USA. pp. 1-10. Available online
Singh, Vandana and Twidale, Michael B. (2008): The confusion of crowds: non-dyadic help interactions. In: Proceedings of ACM CSCW08 Conference on Computer-Supported Cooperative Work 2008. pp. 699-702. Available online
Help-giving interactions in open source technical support often involve more people than the conventional help-giver help-seeker pair. Contributions include lightweight but useful me-too contributions from fellow help-seekers. Problems with the reuse of help documentation may be resolved by contextualized discussions, and those discussions themselves are found to be substantially reused.
© All rights reserved Singh and Twidale and/or ACM Press
Singh, Vandana, Twidale, Michael B. and Rathi, Dinesh (2006): Open Source Technical Support: A Look at Peer Help-Giving. In: HICSS 2006 - 39th Hawaii International International Conference on Systems Science 4-7 January, 2006, Kauai, HI, USA. . Available online
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