Publication statistics

Pub. period:2006-2012
Pub. count:7
Number of co-authors:7



Co-authors

Number of publications with 3 favourite co-authors:

Michael B. Twidale:3
Aditya Johri:3
Raktim Mitra:2

 

 

Productive colleagues

Vandana Singh's 3 most productive colleagues in number of publications:

Michael B. Twidale:22
David M. Nichols:15
Aditya Johri:11
 
 
 
Jul 12

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Vandana Singh

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Publications by Vandana Singh (bibliography)

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2012
 
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Singh, Vandana, Kathuria, Sheetija and Johri, Aditya (2012): Newcomer integration and learning in OSS technical support communities. In: Companion Proceedings of ACM CSCW12 Conference on Computer-Supported Cooperative Work 2012. pp. 215-218.

This poster presents newcomer behavior, community behavior and learning in online communities of technical support for Open Source Software.

© All rights reserved Singh et al. and/or ACM Press

 
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Normore, Lorraine and Singh, Vandana (2012): Mental models: setting user expectations for ICTs. In: Proceedings of the 2012 iConference 2012. pp. 550-551.

An approach to supporting the user-centered design of future information and communication technologies (ICTs) is described. It will be based on an analysis of user expectations about the characteristics of different ICT systems associated with the experiences that the users have had across the eras of ICT development (pre-PC; the PC era (1983-1992); the Internet era (1993-2004); and the present era). An preliminary study of application use is described.

© All rights reserved Normore and Singh and/or their publisher

2011
 
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Singh, Vandana, Johri, Aditya and Mitra, Raktim (2011): Types of newcomers in an online developer community. In: Proceedings of ACM CSCW11 Conference on Computer-Supported Cooperative Work 2011. pp. 717-720.

In this interactive paper we present preliminary results from an analysis of help seeking interactions of newcomers in an online developer community for beginners. We develop the distinctions among newcomers to create different profiles of newcomers which are often clubbed together in a homogeneous group. These profiles are generalizations of activities, behavior and attitudes of newcomers in these communities and they highlight the differences among members of this group.

© All rights reserved Singh et al. and/or their publisher

 
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Mitra, Raktim, Singh, Vandana and Johri, Aditya (2011): Cyber-learning ecosystem: tools, technology and users. In: Proceedings of the 2011 iConference 2011. pp. 719-721.

In this poster we will present results from a study aimed at determining factors that promote newcomer participation and integration in cyber-learning environments. At this stage we present the research design and some preliminary results and at the time of presentation we will be augmenting our results presented here.

© All rights reserved Mitra et al. and/or ACM Press

2009
 
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Singh, Vandana, Twidale, Michael B. and Nichols, David M. (2009): Users of Open Source Software - How Do They Get Help?. In: HICSS 2009 - 42st Hawaii International International Conference on Systems Science 5-8 January, 2009, Waikoloa, Big Island, HI, USA. pp. 1-10.

2008
 
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Singh, Vandana and Twidale, Michael B. (2008): The confusion of crowds: non-dyadic help interactions. In: Proceedings of ACM CSCW08 Conference on Computer-Supported Cooperative Work 2008. pp. 699-702.

Help-giving interactions in open source technical support often involve more people than the conventional help-giver help-seeker pair. Contributions include lightweight but useful me-too contributions from fellow help-seekers. Problems with the reuse of help documentation may be resolved by contextualized discussions, and those discussions themselves are found to be substantially reused.

© All rights reserved Singh and Twidale and/or ACM Press

2006
 
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Singh, Vandana, Twidale, Michael B. and Rathi, Dinesh (2006): Open Source Technical Support: A Look at Peer Help-Giving. In: HICSS 2006 - 39th Hawaii International International Conference on Systems Science 4-7 January, 2006, Kauai, HI, USA. .

 
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Changes to this page (author)

23 Nov 2012: Modified
10 Nov 2012: Modified
03 Apr 2012: Modified
18 Apr 2011: Modified
13 Jun 2009: Modified
13 Jun 2009: Modified
07 Apr 2009: Added

Page Information

Page maintainer: The Editorial Team
URL: http://www.interaction-design.org/references/authors/vandana_singh.html

Publication statistics

Pub. period:2006-2012
Pub. count:7
Number of co-authors:7



Co-authors

Number of publications with 3 favourite co-authors:

Michael B. Twidale:3
Aditya Johri:3
Raktim Mitra:2

 

 

Productive colleagues

Vandana Singh's 3 most productive colleagues in number of publications:

Michael B. Twidale:22
David M. Nichols:15
Aditya Johri:11
 
 
 
Jul 12

To design an easy-to-use interface, pay attention to what users do, not what they say. Self-reported claims are unreliable, as are user speculations about future behavior.

-- Jakob Nielsen

 
 

Featured chapter

Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess

User Experience and Experience Design !

 
 

Our Latest Books

Kumar and Herger 2013: Gamification at Work: Designing Engaging Business Software...
by Janaki Mythily Kumar and Mario Herger

 
Start reading

Whitworth and Ahmad 2013: The Social Design of Technical Systems: Building technologies for communities...
by Brian Whitworth and Adnan Ahmad

 
Start reading

Soegaard and Dam 2013: The Encyclopedia of Human-Computer Interaction, 2nd Ed....
by Mads Soegaard and Rikke Friis Dam

 
Start reading
 
 

Help us help you!