No description available of V. Frank...
Frank, V. and Osburn, P. (2001): Getting Off to a Good Start: The Tricky Business of the Discovery and Design Phase. In: Proceedings of the Ninth International Conference on Human-Computer Interaction 2001. pp. 1200-1202.
Marcus, Aaron R., Frank, V., Armitage, John and Guttman, E. (1999): Global User-Interface Design. In: 1999. pp. 772-776.
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