Tracee Vetting Wolf
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Publications by Tracee Vetting Wolf (bibliography)
» 2007 «
Ding, Xianghua, Erickson, Thomas D., Kellogg, Wendy A., Levy, Stephen, Christensen, James E., Sussman, Jeremy, Wolf, Tracee Vetting and Bennett, William (2007): An empirical study of the use of visually enhanced voip audio conferencing: the case of IEAC. In: Proceedings of ACM CHI 2007 Conference on Human Factors in Computing Systems 2007. pp. 1019-1028. Available online
IBM Enhanced Audio Conferencing (IEAC) is a VoIP-based audio conferencing system that, like several other systems, provides a visualization showing who is present and their states (e.g., speaking, muted). This paper presents the first study of the use of such a system. Drawing on log files collected over six weeks of use by over 1300 corporate employees, and interviews with 10 of them, we look at how and why various features of the system are used and what sorts of practices are supported. Our findings shed light on the factors that drive the use of visual enhancements to audio conferencing, and suggest further research topics.
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» 2006 «
Wolf, Tracee Vetting, Rode, Jennifer Ann, Sussman, Jeremy and Kellogg, Wendy A. (2006): Dispelling "design" as the black art of CHI. In: Proceedings of ACM CHI 2006 Conference on Human Factors in Computing Systems 2006. pp. 521-530. Available online
We discuss the legacy and processes of creative design, and differentiate it from the type of user-centered design commonly found in CHI. We provide an example of this process, and discuss how design practice constitutes an essential mode of inquiry. We argue the complementary nature of creative design and user-centered design practices. Syncretic disciplines shift and drift from their original practice. A key issue is how CHI is to respond to changes in acceptable design practice. A key contribution of this work is an illustrative example showing how designers can communicate their intellectual rigor to the CHI community.
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Kellogg, Wendy A., Erickson, Thomas D., Wolf, Tracee Vetting, Levy, Stephen, Christensen, Jim, Sussman, Jeremy and Bennett, William (2006): Leveraging digital backchannels to enhance user experience in electronically mediated communication. In: Proceedings of ACM CSCW06 Conference on Computer-Supported Cooperative Work 2006. pp. 451-454. Available online
Rendezvous is a conference call solution that leverages Voice over IP, enterprise calendaring, instant messaging, and rich client functionality to enhance the user experience and effectiveness of distributed meetings. We describe the service, and two of its user experience innovations -- the conference call proxy and iHelp -- which function as digital backchannels. We present results from a preliminary user evaluation, and discuss our notion of digital backchannels with respect to the social translucence framework.
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Erickson, Thomas D., Kellogg, Wendy A., Laff, Mark, Sussman, Jeremy, Wolf, Tracee Vetting, Halverson, Christine and Edwards, Denise (2006): A persistent chat space for work groups: the design, evaluation and deployment of loops. In: Proceedings of DIS06: Designing Interactive Systems: Processes, Practices, Methods, & Techniques 2006. pp. 331-340. Available online
Loops is a text-based computer mediated communication system aimed at small- to medium-sized corporate work groups. We begin by discussing the goals of the system and the rationale behind its design, particularly its treatment of non-conversational text. Next we describe its realization in an implemented system, and discuss how an early working version of the system was'group tested,' and the changes that lead to. We then discuss its deployment within our organization, and provide examples of how it's used. We conclude with reflections on the usage patterns of Loops and their implications for the design of similar systems.
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Mar 12th, 2010
Changes to this page (author)
27 Feb 2010: Enabled abstracts to be shown on Tracee Vetting Wolf's author page.22 Jun 2007: Author was edited 22 Jun 2007: Author was edited
19 Jun 2007: Author was edited
19 Jun 2007: Author was added to the bibliography