Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess
User Experience and Experience Design !
Yamada, Toshiya, Shingu, Jun, Churchill, Elizabeth F., Nelson, Les, Helfman, Jonathan and Murphy, Paul (2004): Who cares?: reflecting who is reading what on distributed community bulletin boards. In: Proceedings of the 2004 ACM Symposium on User Interface Software and Technology 2004. pp. 109-118.