Number of co-authors:12
Number of publications with 3 favourite co-authors:Jacki O'Neill:5David Martin:4Antonietta Grasso:3
Tommaso Colombino's 3 most productive colleagues in number of publications:John Bowers:41Andy Crabtree:33David Martin:19
Knowledge is commonly socially constructed, through collaborative efforts towards shared objectives or by dialogues and challenges brought about by different persons' perspectives.
-- G. Salomon (in "Distributed Cognitions: Psychological and Educational Considerations")
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Publications by Tommaso Colombino (bibliography)
O'Neill, Jacki, Martin, David, Colombino, Tommaso and Grasso, Antonietta (2011): When a little knowledge isn't a dangerous thing. In: Proceedings of ACM CHI 2011 Conference on Human Factors in Computing Systems 2011. pp. 1667-1676.
In this paper we compare two departments of a public administration body carrying out similar work. In one department two sections, telephony and processing, are collocated whereas in the other they are not. We demonstrate the costs of distribution, in particular how the strictly enforced division of labour and limited visibility onto the workflow of the other section causes problems when dealing with normal, natural exceptions. The setting is one of seemingly routine bureaucratic work rather than high-skilled cooperative work, thus the impact of distribution might be considered rather surprising. We argue that a key requirement for any solution is to enable practitioners on the 'shop floor' the freedom to find elegant solutions to problems.
© All rights reserved O'Neill et al. and/or their publisher
O'Neill, Jacki, Martin, David, Colombino, Tommaso, Roulland, Frederic and Willamowski, Jutta (2008): Colour management is a socio-technical problem. In: Proceedings of ACM CSCW08 Conference on Computer-Supported Cooperative Work 2008. pp. 599-608.
This paper describes how achieving consistent colour reproduction across different devices is a complicated matter. Although there is a technological infrastructure for managing colour across devices this is very rarely used as intended. This infrastructure has been created by modelling the problem of colour management as a wholly technical one. In this paper we illustrate the importance of understanding the management of colour as a socio-technical problem, by describing the findings of a multi-sited ethnography of designers and print shops. Our analysis of the ethnography reveals that designers build up practical, tangible, visual understandings of colour and that these do not fit with the current solution, which requires users to deal with colour in an abstract manner. This paper builds on previous research in CSCW which has considered the importance of socio-technical systems, bringing the work into a previously unexplored domain. It shows how an understanding of the social can also be central when designing technical infrastructures.
© All rights reserved O'Neill et al. and/or ACM Press
Colombino, Tommaso, Grasso, Antonietta, Martin, David, O'Neill, Jacki and Bowers, John (2008): Aesthetics, Digital Technology and Collaboration. In: Proceedings of the HCI08 Conference on People and Computers XXII 2008. pp. 199-200.
The workshop examines aesthetics-in-action through naturalistic studies focusing on the role of technology in artistic composition-production, performance, consumption, aimed at creating a body of knowledge to inform innovative technology design.
© All rights reserved Colombino et al. and/or their publisher
O'Neill, Jacki, Martin, David, Colombino, Tommaso, Watts-Perotti, Jennifer, Sprague, Mary Ann and Woolfe, Geoffrey (2007): Asymmetrical collaboration in print shop-customer relationships. In: Proceedings of the Tenth European Conference on Computer-Supported Cooperative Work 2007. pp. 231-250.
The service provider-customer relationship, although not perhaps considered a typical collaborative relationship, is clearly collaborative work. However, such work is constrained by the very (service) nature of the relationship. Customer-service provider interaction can be characterised as interaction at the boundaries of organisations, each of which is likely to have their own workflows and orientations. Many service organisations attempt to facilitate this interaction by configuring their customers, using standardised forms or applications. In this way they bring the customers workflow into line with their own. In this paper we describe field work examining one particular service relationship; that between print shops and their customers. A notable feature of print shop-customer relationships is that customers prepare the material that the print shop then prints. This makes the standardization of workflows difficult, particularly within the service relationship. Technologies exist which aim to automate and standardize the workflow from customers to print shops. However, they have, up to now, largely failed to live up to their promise, leaving print shops to adopt ad hoc solutions. This paper describes the hidden work that the print shops do to make the service relationship work.
© All rights reserved O'Neill et al. and/or Springer
Crabtree, Andy, O'Neill, Jacki, Tolmie, Peter, Castellani, Stefania, Colombino, Tommaso and Grasso, Antonietta (2006): The practical indispensability of articulation work to immediate and remote help-giving. In: Proceedings of ACM CSCW06 Conference on Computer-Supported Cooperative Work 2006. pp. 219-228.
This paper argues that the design of remote help-giving systems should be grounded in articulation work and the methodical ways in which help-givers and help-seekers coordinate their problem solving activities. We provide examples from ethnographic studies of both immediate and remote help-giving to explicate what we mean by articulation work and to tease out common and characteristic methods involved in help-seeking and the giving of expert advice. We then outline how emerging technologies might best be used to support articulation work in the design and development of systems for remote troubleshooting of devices with embedded computing capabilities.
© All rights reserved Crabtree et al. and/or ACM Press
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