Thomas D. Erickson
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"Thomas Erickson"
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Publications by Thomas D. Erickson (bibliography)
» 2008 «
Erickson, Thomas D. and McDonald, David W. (2008): HCI Remixed: Reflections on Works that Have Influenced the HCI Community. Cambridge, Massachusetts, MIT Press
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» 2007 «
Ding, Xianghua, Erickson, Thomas D., Kellogg, Wendy A., Levy, Stephen, Christensen, James E., Sussman, Jeremy, Wolf, Tracee Vetting and Bennett, William (2007): An empirical study of the use of visually enhanced voip audio conferencing: the case of IEAC. In: Proceedings of ACM CHI 2007 Conference on Human Factors in Computing Systems 2007. pp. 1019-1028. Available online
“IBM Enhanced Audio Conferencing (IEAC) is a VoIP-based audio conferencing system that, like several other systems, provides a visualization showing who is present and their states (e.g., speaking, muted). This paper presents the first study of the use of such a system. Drawing on log files collected over six weeks of use by over 1300 corporate employees, and interviews with 10 of them, we look at how and why various features of the system are used and what sorts of practices are supported. Our findings shed light on the factors that drive the use of visual enhancements to audio conferencing, and suggest further research topics.”
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» 2006 «
Weisz, Justin D., Erickson, Thomas D. and Kellogg, Wendy A. (2006): Synchronous broadcast messaging: the use of ICT. In: Proceedings of ACM CHI 2006 Conference on Human Factors in Computing Systems 2006. pp. 1293-1302. Available online
“IBM Community Tools (ICT) is a synchronous broadcast messaging system in use by a very large, globally distributed organization. ICT is interesting for a number of reasons, including its scale of use (thousands of users per day), its usage model of employing large scale broadcast to strangers to initiate small group interactions, and the fact that it is a synchronous system used across multiple time zones. In this paper we characterize the use of ICT in its context, examine the activities for which it is used, the motivations of its users, and the values they derive from it. We also explore problems with the system, and look at the social and technical ways in which users deal with them.”
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Kellogg, Wendy A., Erickson, Thomas D., Wolf, Tracee Vetting, Levy, Stephen, Christensen, Jim, Sussman, Jeremy and Bennett, William (2006): Leveraging digital backchannels to enhance user experience in electronically mediated communication. In: Proceedings of ACM CSCW06 Conference on Computer-Supported Cooperative Work 2006. pp. 451-454. Available online
“Rendezvous is a conference call solution that leverages Voice over IP, enterprise calendaring, instant messaging, and rich client functionality to enhance the user experience and effectiveness of distributed meetings. We describe the service, and two of its user experience innovations -- the conference call proxy and iHelp -- which function as digital backchannels. We present results from a preliminary user evaluation, and discuss our notion of digital backchannels with respect to the social translucence framework.”
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Erickson, Thomas D., Kellogg, Wendy A., Laff, Mark, Sussman, Jeremy, Wolf, Tracee Vetting, Halverson, Christine and Edwards, Denise (2006): A persistent chat space for work groups: the design, evaluation and deployment of loops. In: Proceedings of DIS06: Designing Interactive Systems: Processes, Practices, Methods, & Techniques 2006. pp. 331-340. Available online
“Loops is a text-based computer mediated communication system aimed at small- to medium-sized corporate work groups. We begin by discussing the goals of the system and the rationale behind its design, particularly its treatment of non-conversational text. Next we describe its realization in an implemented system, and discuss how an early working version of the system was'group tested,' and the changes that lead to. We then discuss its deployment within our organization, and provide examples of how it's used. We conclude with reflections on the usage patterns of Loops and their implications for the design of similar systems.”
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» 2005 «
Erickson, Thomas D. and Halverson, Christine (2005): Intelligent design or felicitous evolution?: sustaining order and activity in online communities. In: GROUP05: International Conference on Supporting Group Work November 6-9, 2005, Sanibel Island, Florida, USA. p. 323. Available online
» 2004 «
Erickson, Thomas D., Huang, Wei, Danis, Catalina and Kellogg, Wendy A. (2004): A social proxy for distributed tasks: design and evaluation of a working prototype. In: Dykstra-Erickson, Elizabeth and Tscheligi, Manfred (eds.) Proceedings of ACM CHI 2004 Conference on Human Factors in Computing Systems April 24-29, 2004, Vienna, Austria. pp. 559-566. Available online
“This paper describes an approach to managing tasks and processes that are distributed across a large number of people. The basic idea is to use a social visualization called a task proxy to create a shared awareness amongst the participants in a task or process. The process awareness provided by the task proxy enables its users to monitor the task state, the states of participants, and to communicate with those in particular states. We describe the concept, a first prototype, its evaluation, and discuss future directions.”
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Halverson, Christine, Erickson, Thomas D. and Ackerman, Mark S. (2004): Behind the help desk: evolution of a knowledge management system in a large organization. In: Proceedings of ACM CSCW04 Conference on Computer-Supported Cooperative Work 2004. pp. 304-313. Available online
“This paper examines the way in which a knowledge management system (KMS)-by which we mean the people, processes and software-came into being and evolved in response to a variety of shifting social, technical and organizational pressures. We draw upon data from a two year ethnographic study of a sophisticated help desk to trace the KMS from its initial conception as a "Common Problems" database for help desk personnel, to its current instantiation as a set of Frequently Asked Questions published on an intranet for help desk clients. We note how shifts in management, organizational structure, incentives, software technologies, and other factors affected the development of the system. This study sheds light on some of the difficulties that accompany the implementation of CSCW systems, and provides an analysis of how such systems are often designed by bricolage.”
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» 2003 «
Churchill, Elizabeth F. and Erickson, Thomas D. (2003): Introduction to This Special Issue on Talking About Things in Mediated Conversations. In Human-Computer Interaction, 18 (1) pp. 1-11
Halverson, Christine, Erickson, Thomas D. and Sussman, Jeremy (2003): What counts as success? punctuated patterns of use in a persistent chat environment. In: Tremaine, Marilyn and Simone, Carla (eds.) Proceedings of the International ACM SIGGROUP Conference on Supporting Group Work 2003 November 9-12, 2003, Sanibel Island, Florida, USA. pp. 180-189. Available online
“This paper presents a case study of a globally distributed work group's use of an online environment called "Loops." Loops is a web-based persistent chat system whose aim is to support collaboration amongst corporate work groups. We describe the ways in which the group turned the system's features to its own ends, and the unusual usage rhythm that corresponded with the team's varying needs for communication as it moved through its work cycle. We conclude with a discussion of design implications, and a suggestion that "community" may not always be the best way to think about groups' use of online systems.”
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» 2002 «
Hudson, James M., Christensen, Jim, Kellogg, Wendy A. and Erickson, Thomas D. (2002): "I'd be overwhelmed, but it's just one more thing to do": availability and interruption in research management. In: Terveen, Loren (ed.) Proceedings of the ACM CHI 2002 Conference on Human Factors in Computing Systems Conference April 20-25, 2002, Minneapolis, Minnesota. pp. 97-104.
» 2000 «
Erickson, Thomas D. and Kellogg, Wendy A. (2000): Social Translucence: An Approach to Designing Systems that Support Social Processes. In ACM Transactions on Computer-Human Interaction, 7 (1) pp. 59-83
“We are interested in designing systems that support communication and collaboration among large groups of people over computing networks. We begin by asking what properties of the physical world support graceful human-human communication in face-to-face situations, and argue that it is possible to design digital systems that support coherent behavior by making participants and their activities visible to one another. We call such systems "socially translucent systems" and suggest that they have three characteristics -- visibility, awareness, and accountability -- which enable people to draw upon their experience and expertise to structure their interactions with one another. To motivate and focus our ideas we develop a vision of knowledge communities, conversationally based systems that support the creation, management and reuse of knowledge in a social context. We describe our experience in designing and deploying one layer of functionality for knowledge communities, embodied in a working system called "Barbie" and discuss research issues raised by a socially translucent approach to design.”
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Erickson, Thomas D. (2000): Lingua Francas for Design: Sacred Places and Pattern Languages. In: Proceedings of DIS00: Designing Interactive Systems: Processes, Practices, Methods, & Techniques 2000. pp. 357-368. Available online
“A central challenge in interaction design has to do with its diversity. Designers, engineers, managers, marketers, researchers and users all have important contributions to make to the design process. But at the same time they lack shared concepts, experiences and perspectives. How is the process of design-which requires communication, negotiation and compromise-to effectively proceed in the absence of a common ground? I argue that an important role for the interaction designer is to help stakeholders in the design process to construct alingua franca. To explore this issue, which has received remarkably little attention in HCI, I turn to work in urban design and architecture. I begin by discussing a case study in community design, reported by Hester [10], that demonstrates the power of alingua franca for a particular design project. I then describe the concept of pattern languages and discuss how they might be adapted to the needs of interaction design in general, and used, in particular, as meta-languages for generating lingua francas for particular design projects.”
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» 1999 «
Erickson, Thomas D., Smith N., David, Kellogg, Wendy A., Laff, Mark, Richards, John T. and Bradner, Erin (1999): Socially Translucent Systems: Social Proxies, Persistent Conversation, and the Design of. In: Altom, Mark W. and Williams, Marian G. (eds.) Proceedings of the ACM CHI 99 Human Factors in Computing Systems Conference May 15-20, 1999, Pittsburgh, Pennsylvania. pp. 72-79. Available online
“We take as our premise that it is possible and desirable to design systems that support social processes. We describe Loops, a project which takes this approach to supporting computer-mediated communication (CMC) through structural and interactive properties such as persistence and a minimalist graphical representation of users and their activities that we call a social proxy. We discuss a prototype called "Babble" that has been used by our group for over a year, and has been deployed to six other groups at the Watson labs for about two months. We describe usage experiences, lessons learned, and next steps.”
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Bradner, Erin, Kellogg, Wendy A. and Erickson, Thomas D. (1999): The adoption and use of BABBLE: A field study of chat in the workplace. In: Bødker, Susanne, Kyng, Morten and Schmidt, Kjeld (eds.) ECSCW 99 - Proceedings of the Sixth European Conference on Computer Supported Cooperative Work 12-16 September, 1999, Copenhagen, Denmark. p. 139.
Bruckman, Amy S., Donath, Judith S., Erickson, Thomas D., Kellogg, Wendy A. and Wellman, Barry (1999): Research Issues in the Design of Online Communities: Report on the CHI 99 Workshop. In ACM SIGCHI Bulletin, 31 (4) pp. 23-25
» 1998 «
Scholtz, Jean, Bellotti, Victoria, Schirra, Leslie, Erickson, Thomas D., DeGroot, Jenny and Lund, Arnold (1998): Telework: When Your Job is On the Line. In Interactions, 5 (1) pp. 44-54
Bayle, Elisabeth, Bellamy, Rachel, Casaday, George, Erickson, Thomas D., Fincher, Sally, Grinter, Beki, Gross, Ben, Lehder, Diane, Marmolin, Hans, Moore, Brian, Potts, Colin and Skousen, Grant (1998): Putting It All Together: Towards a Pattern Language for Interaction Design. In ACM SIGCHI Bulletin, 30 (1) pp. 17-23
“Pattern languages are representations that have been used in architecture and urban design for about twenty years. They focus on the interaction between physical form and social behavior, and express design solutions in an understandable and generalizable form. But pattern languages are not simply set of patterns intended to be universally applied; instead, they are actually meta-languages which, when used in a particular situations, generate situated design languages. This report describes a CHI 97 workshop which explored the utility of pattern languages for interaction design. We discuss the workshop's rationale, the structure and process of the workshop, and some of the workshop's results. In particular, we describe some patterns developed as part of the workshop, and our consequent reflections on the use of patterns and pattern languages as lingua franca for interaction design. This report concludes with a bibliography on pattern languages and related matters that spans architecture, software design, and organizational design.”
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» 1996 «
Erickson, Thomas D. (1996): Design as Storytelling. In Interactions, 3 (4) pp. 30-35
Erickson, Thomas D. (1996): The Design and Long-Term Use of a Personal Electronic Notebook: A Reflective Analysis. In: Tauber, Michael J., Bellotti, Victoria, Jeffries, Robin, Mackinlay, Jock D. and Nielsen, Jakob (eds.) Proceedings of the ACM CHI 96 Human Factors in Computing Systems Conference April 14-18, 1996, Vancouver, Canada. pp. 11-18.
“This article describes the design and use of a personal electronic notebook. The findings provide a useful data point for those interested in the issue of how to design highly customizable systems for managing personal information. After a description of the notebook's interface and the usage practices that have co-evolved with the interface, I discuss some of the features that have made the notebook useful over the long term, and trends in the evolution of the design.”
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» 1991 «
Erickson, Thomas D. and Salomon, Gitta (1991): Designing a Desktop Information System: Observations and Issues. In: Robertson, Scott P., Olson, Gary M. and Olson, Judith S. (eds.) Proceedings of the ACM CHI 91 Human Factors in Computing Systems Conference April 28 - June 5, 1991, New Orleans, Louisiana. pp. 49-54. Available online
“This paper describes the first phase of a project to create a desktop information system for general users. The approach was to observe the problems, needs, and practices of several groups of information users, and to use these observations to drive the interface design of a prototype. In the first section of the paper, we describe problems which arise in the use of a relevance feedback system for information retrieval. In the second and third sections, we look at the needs and practices of users of both electronic and paper-based information systems. In the final section, we briefly describe the resulting design.”
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» 1990 «
Mercurio, Philip J. and Erickson, Thomas D. (1990): Interactive Scientific Visualization: An Assessment of a Virtual Reality System. In: Diaper, Dan, Gilmore, David J., Cockton, Gilbert and Shackel, Brian (eds.) INTERACT 90 - 3rd IFIP International Conference on Human-Computer Interaction August 27-31, 1990, Cambridge, UK. pp. 741-745.
“A virtual reality system, consisting of a head-mounted stereoscopic display and a computer-interfaced glove, was assessed by examining interaction with a 3-D model of the human brain. Interactions were recorded on videotape. Non-trivial user interface issues were identified, ranging from constraints imposed by the nature of the wearable interface hardware, to the choice of gestures for controlling the interaction, to problems with a metaphor used in the interface. Some possible solutions are discussed. Sound solutions to these problems, coupled with increases in the computational power of the underlying hardware, are needed for virtual reality to realize its immense potential for scientific visualization.”
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» 1989 «
Farrand, A. Brady, Erickson, Thomas D., Hoeber, Tony, Parkhurst, Bill and Wilson, Ted (1989): "My User Interface is the Best Because...". In: Bice, Ken and Lewis, Clayton H. (eds.) Proceedings of the ACM CHI 89 Human Factors in Computing Systems Conference April 30 - June 4, 1989, Austin, Texas. pp. 223-225.
Erickson, Thomas D. (1989): Interfaces for Cooperative Work: An Eclectic Look at CSCW'88. In ACM SIGCHI Bulletin, 21 (1) pp. 56-64
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Mar 19th, 2010
Changes to this page (author)
21 Feb 2010: Enabled abstracts to be shown on Thomas D. Erickson's author page.04 Feb 2008: Author was added to the bibliography (approved by an editor)24 Jun 2007: Author was edited
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28 Apr 2003: Added the author to the bibliography
28 Apr 2003: Added the author to the bibliography
