Thomas C. Holzman

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Publications by Thomas C. Holzman (bibliography)

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» 2000 «

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Oviatt, Sharon, Cohen, Philip R., Wu, Lizhong, Duncan, Lisbeth, Suhm, Bernhard, Bers, Josh, Holzman, Thomas C., Winograd, Terry, Landay, James A., Larson, Jim and Ferro, David (2000): Designing the User Interface for Multimodal Speech and Pen-Based Gesture Applications: State-of-the-Art Systems and Future Research Directions. In Human-Computer Interaction, 15 (4) pp. 263-322

The growing interest in multimodal interface design is inspired in large part by the goals of supporting more transparent, flexible, efficient, and powerfully expressive means of human-computer interaction than in the past. Multimodal interfaces are expected to support a wider range of diverse applications, be usable by a broader spectrum of the average population, and function more reliably under realistic and challenging usage conditions. In this article, we summarize the emerging architectural approaches for interpreting speech and pen-based gestural input in a robust manner-including early and late fusion approaches, and the new hybrid symbolic-statistical approach. We also describe a diverse collection of state-of-the-art multimodal systems that process users' spoken and gestural input. These applications range from map-based and virtual reality systems for engaging in simulations and training, to field medic systems for mobile use in noisy environments, to web-based transactions and standard text-editing applications that will reshape daily computing and have a significant commercial impact. To realize successful multimodal systems of the future, many key research challenges remain to be addressed. Among these challenges are the development of cognitive theories to guide multimodal system design, and the development of effective natural language processing, dialogue processing, and error-handling techniques. In addition, new multimodal systems will be needed that can function more robustly and adaptively, and with support for collaborative multiperson use. Before this new class of systems can proliferate, toolkits also will be needed to promote software development for both simulated and functioning systems.

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» 1994 «

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Fath, Janet L., Mann, Teresa L. and Holzman, Thomas C. (1994): A Practical Guide to Using Software Usability Labs: Lessons Learned at IBM. In Behaviour and Information Technology, 13 (1) pp. 94-105

Usability evaluation is a key component of a user-centred design process. Access to a usability laboratory can greatly facilitate the process of empirically measuring user performance, but the mere presence of a usability laboratory does not assure usable products. Rather, the laboratory must be used within an evaluation process. The process described in this article has five phases: designing the evaluation, preparing to conduct the evaluation, conducting the evaluation, analyzing the data, and reporting the results Lessons learned by the authors while they practised this evaluation process with a variety of products are summarized for possible use by other usability organizations.

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Changes to this page (author)

24 Feb 2010: Enabled abstracts to be shown on Thomas C. Holzman's author page.
28 Apr 2003: Added the author to the bibliography

Publication statistics

Publication period:1994-2000
Publication count:2
Number of co-authors:12



Productive colleagues

Thomas C. Holzman's 3 most productive colleagues in number of publications:

James A. Landay:73
Terry Winograd:56
Philip R. Cohen:19


Collaboration count

Number of publications with 3 favourite co-authors:

Terry Winograd:1
Josh Bers:1
James A. Landay:1

 

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Mar 19

As a rule, software systems do not work well until they have been used, and have failed repeatedly, in real applications.

-- Dave Parnas

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