Susan M. Dray

Since 1979, Dr. Susan M. Dray has worked in the field of human factors to increase the quality and intuitiveness of user interface designs for users around the world. She has worked as both an internal and external consultant, and combines expertise in interface evaluation, usability evaluation, and contextual and ethnographic research with a cross-cultural and organizational perspective.

As President of Dray & Associates, Inc., she consults internationally on interface design and usability. She has evaluated and helped redesign user interfaces for all types of websites, desktop and Web applications, as well as both hardware and software consumer products and technical equipment. She specializes in international user studies, and has conducted user research in 20 countries.

A pioneer in Human-Computer Interaction, she was Director of Human Factors at IDS [now American Express Financial Advisors], where, in 1988, she developed one of the first corporate usability labs outside the computer industry. Previously, at Honeywell, she was involved in evaluating usability of consumer product hardware and software, as well as military technologies.

Dr. Dray is a leader in the Human Factors profession nationally and internationally. She has given over 100 talks at conferences and symposia in the U.S., Europe, and Australia, including the invited the Keynote address at the 2nd South African Conference on Human-Computer Interaction, in Pretoria, South Africa in September, 2001, the annual conference of the South African Institute of Computer Scientists and Information Technologists (SAICSIT) in 2002, and the Asia-Pacific Conference on Computer-Human Interaction (AP-CHI) in 2004. In addition, she has published numerous papers and book chapters. She was elected a Fellow of the Human Factors and Ergonomics Society and has chaired both the Organizational Design and Management Technical Group and the Computer Systems Technical Group of this same organization, as well as the Computers and Communications Scientific and Technical Committee of the International Ergonomics Association. Dr. Dray has been the North American editor of the prestigious international journal Behaviour and Information Technology, and the editor of the Business column of the Association for Computing Machinery's magazine interactions.

Dr. Dray received her doctorate in Psychology from UCLA (1980) and is a Board Certified Human Factors Professional

 

EDIT

 

Publications by Susan M. Dray (bibliography)

» 2008 «

Thomas, John, Dearden, Andy, Dray, Susan M., Light, Ann, Best, Michael, Arkin, Nuray, Maunder, Andrew, Kam, Mathew, Chetty, Marshini, Sambasivan, Nithya, Buckhalter, Celeste and Krishnan, Gaurishankar (2008): HCI for community and international development. In: Proceedings of ACM CHI 2008 Conference on Human Factors in Computing Systems April 5-10, 2008. pp. 3909-3912. Available online

» 2006 «

Siegel, David A., Reid, Bill and Dray, Susan M. (2006): IT security: protecting organizations in spite of themselves. In Interactions, 13 (3) pp. 20-2727

» 2005 «

Siegel, David A. and Dray, Susan M. (2005): Avoiding the next schism: ethnography and usability. In Interactions, 12 (2) pp. 58-6161

Dray, Susan M., Karat, Clare-Marie, Rosenberg, Daniel, Siegel, David A. and Wixon, Dennis (2005): Is ROI an effective approach for persuading decision-makers of the value of user-centered design?. In: Proceedings of ACM CHI 2005 Conference on Human Factors in Computing Systems 2005. pp. 1168-1169. Available online

» 2004 «

Dray, Susan M. and Siegel, David A. (2004): Remote possibilities?: international usability testing at a distance. In Interactions, 11 (2) pp. 10-1717

» 2003 «

Siegel, David A. and Dray, Susan M. (2003): Living on the edges: user-centered design and the dynamics of specialization in organizations. In Interactions, 10 (5) pp. 18-2727

» 2002 «

Dray, Susan M., Siegel, David A., Feldman, E. and Potenza, M. (2002): Why do version 1.0 and not release it?: Conducting field trials of the tablet PC. In Interactions, 9 (2) pp. 11-1616

» 2001 «

Dray, Susan M. and Siegel, David A. (2001): The past recaptured: in search of lost paradigms. In Behaviour and Information Technology, 20 (5) pp. 315-321321

Frohlich, David M., Dray, Susan M. and Silverman, Amy (2001): Breaking Up is Hard to Do: Family Perspectives on the Future of the Home PC. In International Journal of Human-Computer Studies, 54 (5) pp. 701-724724

Day, Donald and Dray, Susan M. (2001): Business: Learning the ropes of conference and meeting organization. In Interactions, 8 (3) pp. 43-4545

Dray, Susan M. (2001): Business: "where do I start?". In Interactions, 8 (5) pp. 25-2828

Dray, Susan M. (2001): Business: going global with the product design process: does it make sense?. In Interactions, 8 (6) pp. 21-2626

» 2000 «

Dray, Susan M. (2000): Business: thoughts from 35,000 feet: the evolving real-world context of user centered design. In Interactions, 7 (3) pp. 21-2626

» 1999 «

Dray, Susan M. and Siegel, David A. (1999): Business: penny-wise, pound-wise: making smart trade-offs in planning usability studies. In Interactions, 6 (3) pp. 25-3030

» 1998 «

Dray, Susan M. and Siegel, David A. (1998): Business: User-Centered Design and the "Vision Thing". In Interactions, 5 (2) pp. 16-2020

» 1997 «

Millen, David R. and Dray, Susan M. (1997): Job Transformation in the Age of the Net. In Interactions, 4 (2) pp. 13-1818

» 1996 «

Dray, Susan M. (1996): Designing for the Rest of the World: A Consultant's Observation. In Interactions, 3 (2) pp. 15-1818

» 1995 «

Dray, Susan M. (1995): The Importance of Designing Usable Systems. In Interactions, 2 (1) pp. 17-2020

Dray, Susan M. (1995): Global Goes GUI: A Case Study of the Introduction of User-Centered Design. In: Proceedings of the Human Factors and Ergonomics Society 39th Annual Meeting 1995. pp. 844-848.

» 1993 «

Dayton, Tom, Barr, Bob, Burke, Pamela A., Cohill, Andrew M., Day, Mary Carol, Dray, Susan M., Ehrlich, Kate, Fitzsimmons, Lynne Axel, Henneman, Richard L., Hornstein, Susan B., Karat, John and Kliger, Jill (1993): Skills Needed by User-Centered Design Practitioners in Real Software Development Environments: Report on the CHI'92 Workshop. In ACM SIGCHI Bulletin, 25 (3) pp. 16-3131

McCrobie, Daniel, Robertson, Michelle, Dray, Susan M., Hedge, Alan, O'Neill, Michael J. and Cornell, Paul (1993): The Big Picture in Office Design. In: Proceedings of the Human Factors and Ergonomics Society 37th Annual Meeting 1993. pp. 474-478.

Dray, Susan M., Dayton, Tom, Mrazek, Deb, Muckler, Frederick A. and Rafield, Mike (1993): Making Human Factors Usable. In: Proceedings of the Human Factors and Ergonomics Society 37th Annual Meeting 1993. pp. 863-866.

» 1992 «

Eoyang, Glenda H. and Dray, Susan M. (1992): "It's Not Supposed to Work that Way!": Applying Chaos Science to Work in Organizations. In: Proceedings of the Human Factors Society 36th Annual Meeting 1992. pp. 848-850.

Dray, Susan M. and George, Debra S. (1992): Looking Back for the Future: Learnings about User-Centered Design. In: Proceedings of the Human Factors Society 36th Annual Meeting 1992. pp. 872-874.

Albin, Thomas, Dray, Susan M., Larson, Nancy, Nagamachi, Mitsuo and Neese, Regina (1992): Scenes from the Front Line: Implementing Ergonomics in Organizations. In: Proceedings of the Human Factors Society 36th Annual Meeting 1992. p. 875.

» 1990 «

Nielsen, Jakob, Dray, Susan M., Foley, James D., Walsh, Paul and Wright, Peter C. (1990): Usability Engineering on a Budget. In: Diaper, Dan, Gilmore, David J., Cockton, Gilbert and Shackel, Brian (eds.) INTERACT 90 - 3rd IFIP International Conference on Human-Computer Interaction August 27-31, 1990, Cambridge, UK. pp. 1067-1070.

» 1989 «

Dray, Susan M., Davis-Coury, Lane, Hedge, Alan, Imada, Andrew, McGee, Jeninne, Robertson, Michelle and Wilson, John (1989): Recycling "Ergonomic" Tools for "Macroergonomic" Use. In: Proceedings of the Human Factors Society 33rd Annual Meeting 1989. p. 830.

» 1988 «

Dray, Susan M. (1988): Critical Linkages: Top Management's Role in Making Technology Work. In: Proceedings of the Human Factors Society 32nd Annual Meeting 1988. pp. 751-754.

Dray, Susan M., Hopelain, David, Imada, Andrew, Kling, Rob, Mallott, Betty, Robertson, Michelle and Taylor, James (1988): Putting It in Perspective: Different Disciplines' Approaches to Managing Technologically-Stimulated Change. In: Proceedings of the Human Factors Society 32nd Annual Meeting 1988. p. 765.

» 1987 «

Dray, Susan M. (1987): Getting the Baby into the Bathwater: Putting Organizational Planning into the Systems Design Process. In: Bullinger, Hans-Jorg and Shackel, Brian (eds.) INTERACT 87 - 2nd IFIP International Conference on Human-Computer Interaction September 1-4, 1987, Stuttgart, Germany. pp. 793-797.

Hoffman, Mark S., Bachert, Robert F., Alluisi, Earl A., Dray, Susan M., Gallaway, Glen R., Gatchell, Susanne M. and Hendrick, Hal W. (1987): Achievement of Organizational Effectiveness: Success Cases and Challenges for the Future of Human Factors. In: Proceedings of the Human Factors Society 31st Annual Meeting 1987. pp. 1234-1235.

 

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