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“ The moment clients realize that revisions are not an all-you-can-eat buffet, suddenly they realize they are not hungry. ”

-- Lester Beall

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Steven Gregory

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Publications by Steven Gregory (bibliography)

1994

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Pavlick, Timothy J., Benel, Denise, Horst, Richard, Eaton, Susan and Gregory, Steven (1994): Usability Tools and Ease of Use: Technological Misfits?. In: Proceedings of the Human Factors and Ergonomics Society 38th Annual Meeting 1994. pp. 1043-1047.

“Often times usability professionals employ methods and tools that, in themselves, are not very usable. As technology proliferates through a more diverse user population, usability methods must be adapted to accommodate more general usage by this growing and diverse population. This paper describes a usability testing center life-cycle plan containing design, implementation and integration which incorporates usability into the design of the center equipment and its test conduct procedures document. The IRS's vision of system developers forming 'visiting test teams' which rotate through the center, necessitated that the center be generally accessible. A touch screen equipment interface allowed the presentation of a common interaction style for all audio/video recording equipment in the usability center. Likewise, an integrated behavioral logging/video editing facility enabled quick production of video highlights tapes. The contractor also provided three day usability engineering and testing training courses for visiting test teams as a means of making the process more accessible. Following training, preliminary tests were conducted in the Usability Center which allowed an opportunity to usability test the center and procedures. Based on reports that documented the results of these preliminary tests, significant changes to the test conduct procedures, center and equipment layout made the method more accessible to visiting test teams. The conclusion of the effort resulted in a certification plan for the government to take over full usability testing operations at the lab. The end result was acceptance and understanding, by system developers, of the usability process and its value to system design.”

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