Stephanie Rosenbaum
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Publications by Stephanie Rosenbaum (bibliography)
» 2009 «
Courage, Catherine, Jain, Jhilmil and Rosenbaum, Stephanie (2009): Best practices in longitudinal research. In: Proceedings of ACM CHI 2009 Conference on Human Factors in Computing Systems 2009. pp. 4791-4794. Available online
“This workshop will identify best practices for longitudinal research through an in-depth exploration of methods and metrics for collecting and analyzing user data over time. This is the fourth event in an ongoing effort by the organizers to enhance our current body of knowledge about longitudinal research.”
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» 2008 «
Vaughan, Misha, Courage, Catherine, Rosenbaum, Stephanie, Jain, Jhilmil, Hammontree, Monty, Beale, Russell and Welsh, Dan (2008): Longitudinal usability data collection: art versus science?. In: Proceedings of ACM CHI 2008 Conference on Human Factors in Computing Systems April 5-10, 2008. pp. 2261-2264. Available online
“In this proposal the authors describe an exciting panel for CHI 2008 on Longitudinal Usability Data Collection. Collecting usability data over time is increasingly becoming best practice in industry, but lacks "thought leadership" in the current literature -- very few articles or books exist addressing the topic. To inspire academic research and share best practices with practitioners, we propose a panel to debate some key questions that arose from the CHI 2007 SIG on the same topic.”
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Rosenbaum, Stephanie and Ramey, Judith (2008): Current issues in assessing and improving information usability. In: Proceedings of ACM CHI 2008 Conference on Human Factors in Computing Systems April 5-10, 2008. pp. 2403-2406. Available online
“The usability of information is vital to successful websites, products, and services. Managers and developers often recognize the role of information or content in overall product usability, but miss opportunities to improve information usability as part of the product-development effort. This meeting is an annual forum on human factors of information design, in which we discuss issues selected by the group from the facilitators' list of topics, augmented by attendees' suggestions.”
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» 2005 «
Braun, Kelly, Kaasgaard, Klaus, Rosenbaum, Stephanie and Wichansky, Anna (2005): Corporate re-orgs: poison or catalyst to HCI?. In: Proceedings of ACM CHI 2005 Conference on Human Factors in Computing Systems 2005. pp. 1160-1161. Available online
“Are you facing a corporate re-org? Re-orgs can create exciting opportunities for HCI groups, or good people's careers can be set back. This panel of HCI managers will consult on corporate reorganizations described by audience members. First, panelists with different perspectives discuss the roles of HCI resources during re-orgs. Then the panel will address audience questions on how to be proactive about organizational changes. (Send your questions to stephanie@teced.com by March 15th.) This panel will be of special interest to the industry segment of the CHI community-and also to academics who are educating future practitioners.”
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Rosenbaum, Stephanie and Ramey, Judith (2005): Current issues in assessing and improving information usability. In: Proceedings of ACM CHI 2005 Conference on Human Factors in Computing Systems 2005. pp. 2053-2054. Available online
“The usability of information is vital to successful websites, products, and services. Managers and developers often recognize the role of information or content in overall product usability, but miss opportunities to improve information usability as part of the product-development effort. This CHI SIG is an annual forum on human factors of information design, in which we discuss issues selected by the group from the facilitators' list of topics, augmented by attendees' suggestions.”
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» 2003 «
Kantner, Laurie, Sova, Deborah Hinderer and Rosenbaum, Stephanie (2003): Alternative methods for field usability research. In: ACM 21st International Conference on Computer Documentation 2003. pp. 68-72. Available online
“Field usability research involves observing people in their own environments-for example, workplaces, homes, and schools-to learn their normal or natural behavior. Through field research, we can gain an in-depth understanding of the goals, needs, and activities of people who use the products and documentation we design and develop. This paper introduces three field research methods-condensed contextual inquiry, ethnographic interviewing, and field usability testing-illustrated with a short case history of each method. The paper then describes when and why to use each method, that is, how to choose the appropriate method for different data-collection goals.”
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» 2002 «
Keirnan, Timothy, Anschuetz, Lori and Rosenbaum, Stephanie (2002): Combining usability research with documentation development for improved user support. In: ACM 20th International Conference on Computer Documentation 2002. pp. 84-89. Available online
“As a usability research and information design firm, Tec-Ed has noted the advantages of evaluating a product's usability in conjunction with developing its print and online documentation. Usability research identifies the problems with a user interface. When business or technical constraints prevent problems from being corrected in the interface, we still improve the product's usability by addressing these problems in the documentation. In other cases, the documentation can inform us of specific problems to research in the usability work. This paper describes two case studies in which the same team performed both usability and documentation projects for a product. In addition to the expected benefits from combining usability and documentation work, using the same team resulted in efficiencies in process and quality of execution. The experience also suggests that usability evaluation is not simply an alternative career path for technical communicators, but rather a complementary skill that can enhance their professional development while adding more value to the work they do for employers as well as users.”
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» 2000 «
Rosenbaum, Stephanie, Rohn, Janice Anne and Humburg, Judee (2000): A Toolkit for Strategic Usability: Results from Workshops, Panels, and Surveys. In: Turner, Thea, Szwillus, Gerd, Czerwinski, Mary, Peterno, Fabio and Pemberton, Steven (eds.) Proceedings of the ACM CHI 2000 Human Factors in Computing Systems Conference April 1-6, 2000, The Hague, The Netherlands. pp. 337-344. Available online
“This paper describes the organizational approaches and usability methodologies considered by HCI professionals to increase the strategic impact of usability research within companies. We collected the data from 134 HCI professionals at three conferences: CHI 98, CHI 99, and the Usability Professionals' Association 1999 conference. The results are the first steps towards a toolkit for the usability community that can help HCI practitioners learn from the experiences of others in similar situations.”
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» 1997 «
Kantner, Laurie and Rosenbaum, Stephanie (1997): Usability Studies of WWW Sites: Heuristic Evaluation vs. Laboratory Testing. In: ACM 15th International Conference on Systems Documentation 1997. pp. 153-160. Available online
“This paper describes the strengths and weaknesses of two usability assessment methods frequently applied to web sites. It uses case histories of WWW usability studies conducted by the authors to illustrate issues of special interest to designers of web sites. The discussion not only compares the two methods, but also discusses how an effective usability process can combine them, applying the methods at different times during site development.”
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» 1991 «
Rosenbaum, Stephanie (1991): Current Issues in Assessing and Improving Documentation Usability. In: Robertson, Scott P., Olson, Gary M. and Olson, Judith S. (eds.) Proceedings of the ACM CHI 91 Human Factors in Computing Systems Conference April 28 - June 5, 1991, New Orleans, Louisiana. p. 487. Available online
» 1989 «
Rosenbaum, Stephanie (1989): Selecting Appropriate Subjects for Documentation Usability Testing. In: Proceedings of the Third International Conference on Human-Computer Interaction 1989. pp. 620-627.
“Subject selection is a crucial element of documentation usability testing. The accuracy and benefit of usability testing depend on how well the test audience emulates key segments of the actual audience for the documentation. This paper discusses how to select subjects for usability testing of computer documentation. Many of the issues presented apply to testing of other technical products and documentation, but my experience has primarily involved usability of computer software and systems. Subject selection for usability testing involves three major activities: * Developing appropriate user profiles. * Locating and obtaining suitable subjects. * Making decisions related to the experimental design (such as sample size and population groups). For this paper, I take subject selection to include identifying desired criteria for subjects (including the composition of subject subgroups) and obtaining the subjects. Except for a few remarks, I exclude the issue of organizing the subgroups into samples for specific test settings, which deserves a treatment of its own under the topic of experimental design. The following pages describe procedures and criteria for identifying appropriate subjects for computer documentation usability testing. In addition, I present an example of user group identification, based on the subject selection process for a documentation usability testing project my firm recently performed.”
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Mar 21st, 2010
Changes to this page (author)
20 Feb 2010: Enabled abstracts to be shown on Stephanie Rosenbaum's author page.09 May 2009: Author was edited 12 May 2008: Author was edited
12 May 2008: Author was edited
29 Jun 2007: Author was edited
29 Jun 2007: Author was edited
28 Jun 2007: Author was edited
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22 Jun 2007: Author was edited
28 Apr 2003: Added the author to the bibliography
