Publication statistics

Pub. period:1989-2012
Pub. count:16
Number of co-authors:21



Co-authors

Number of publications with 3 favourite co-authors:

Judith Ramey:3
Catherine Courage:3
Jhilmil Jain:3

 

 

Productive colleagues

Stephanie Rosenbaum's 3 most productive colleagues in number of publications:

Russell Beale:51
Dennis Wixon:43
Jhilmil Jain:18
 
 
 

Upcoming Courses

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User-Centred Design - Module 3
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Featured chapter

Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess

User Experience and Experience Design !

 
 

Our Latest Books

 
 
The Social Design of Technical Systems: Building technologies for communities. 2nd Edition
by Brian Whitworth and Adnan Ahmad
start reading
 
 
 
 
Gamification at Work: Designing Engaging Business Software
by Janaki Mythily Kumar and Mario Herger
start reading
 
 
 
 
The Social Design of Technical Systems: Building technologies for communities
by Brian Whitworth and Adnan Ahmad
start reading
 
 
 
 
The Encyclopedia of Human-Computer Interaction, 2nd Ed.
by Mads Soegaard and Rikke Friis Dam
start reading
 
 

Stephanie Rosenbaum

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Stephanie Rosenbaum is founder and president of Tec‑Ed, Inc., a 15-person consultancy specializing in usability research and information design. Now in its 41st year of business, Tec‑Ed maintains four offices: Ann Arbor, Michigan; Palo Alto, California; Rochester, New York; and Milwaukee, Wisconsin. Clients include Microsoft, Cisco Systems, Sun Microsystems, Yahoo!, eBay, Intuit, Xerox, and many smaller firms.

A member of Association for Computing Machinery Special Interst Group for Computer‑Human Interaction (ACM SIGCHI), the Human Factors and Ergonomics Society (HFES), and the Usability Professionals’ Association (UPA), as well as a Fellow and Exemplar of the Society for Technical Communication (STC), Ms. Rosenbaum is a past vice-chair of ACM SIGDOC and headed the STC’s Research Grants Committee for five years. Her research background includes anthropology studies at Columbia University and experimental psychology research for the University of California at Berkeley.

Book Publications

Ms. Rosenbaum’s publications include a chapter in John Carroll’s volume on Minimalism Beyond the Nurnberg Funnel, published by MIT Press, and a chapter on “Making Usability Research Usable” in Klaus Kaasgaard’s book on Software Design and Usability, published by the Copenhagen Business School Press. With Tec‑Ed principal Lori Anschuetz, she contributed the chapter on “Expanding Roles for Technical Communicators” in the 2002 book, Reshaping Technical Communication, published by Lawrence Erlbaum Associates. . With Chauncey Wilson, she contributed a chapter on “Categories of ROI and their Practival Implications” to the second edition of Cost Justifying Usability published in 2005 by Bias & Mayhew. She contributed an invited chapter on "The Future of Usability Evaluation" to a forthcoming volume on Maturing Usability published by Springer Human-Computer Interaction Series in 2007 from the European COST294-MAUSE usability research community. For a list of Ms. Rosenbaum’s papers and conference publications, see the next pages.

Educational Background

The University of Michigan, A.B. from the Honors College Major in mathematics and philosophy University of California at Berkeley, M.A. in Philosophy Thesis committee included John Searle (author of Speech Acts) and Lofteh Zadeh (fuzzy logic pioneer)

Awards and Honors

Institute of Electrical and Electronics Engineers (IEEE)

Society for Technical Communication

Papers and Conference Presentations

2008

Rosenbaum, Stephanie and Judith Ramey. SIG on “Current Issues in Assessing and Improving Information Usability.” Extended Abstracts of CHI 2008. April 2008. Florence, Italy. Beale, R., Courage, C., Hammontree, M., Jain, J., Rosenbaum S., Vaughan, M., Welsh, D. Panel on “Longitudianl Usability Data Collection: Art versus Science?” Presented at CHI 2008. April 2008. Florence, Italy.

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Publications by Stephanie Rosenbaum (bibliography)

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2012

Rosenbaum, Stephanie (2012). Commentary on 'Usability Evaluation' by Gilbert Cockton

2010
 
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Rosenbaum, Stephanie, Ramey, Judith and Redish, Janice (Ginny) (2010): Current issues in assessing and improving information usability. In: Proceedings of ACM CHI 2010 Conference on Human Factors in Computing Systems 2010. pp. 3155-3158.

The usability of information is vital to successful websites, products, and services. Managers and developers often recognize the role of information or content in overall product usability, but miss opportunities to improve information usability as part of the product-development effort. This meeting is an annual forum on human factors of information design, in which we discuss issues selected by the group from the facilitators' list of topics, augmented by attendees' suggestions.

© All rights reserved Rosenbaum et al. and/or their publisher

 
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Jain, Jhilmil, Rosenbaum, Stephanie and Courage, Catherine (2010): Best practices in longitudinal research. In: Proceedings of ACM CHI 2010 Conference on Human Factors in Computing Systems 2010. pp. 3167-3170.

This SIG will help to identify best practices for longitudinal research through a collaborative discussion of methods and metrics for collecting and analyzing user data over time. This is the fifth event in an ongoing effort by the facilitators to enhance our current body of knowledge about longitudinal research.

© All rights reserved Jain et al. and/or their publisher

 
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Rosenbaum, Stephanie, Braun, Kelly, Wixon, Dennis, Swamy, Seema, Laan, Krista Van and Wilson, Chauncey (2010): Investing in User Research: Making Strategic Choices. In: Proceedings of the Human Factors and Ergonomics Society 54th Annual Meeting 2010. pp. 547-550.

This panel examines the relationship between methods and business strategy: how should an organization spend whatever budget it has for user research? Despite the many in-depth explorations of user experience research methodology, practitioners -- especially user experience managers -- still struggle with the challenge of choosing the research that will add the most value to their company's products and services. This panel will reveal how and why some of the best managers in the human-computer interaction community make these decisions.

© All rights reserved Rosenbaum et al. and/or HFES

2009
 
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Courage, Catherine, Jain, Jhilmil and Rosenbaum, Stephanie (2009): Best practices in longitudinal research. In: Proceedings of ACM CHI 2009 Conference on Human Factors in Computing Systems 2009. pp. 4791-4794.

This workshop will identify best practices for longitudinal research through an in-depth exploration of methods and metrics for collecting and analyzing user data over time. This is the fourth event in an ongoing effort by the organizers to enhance our current body of knowledge about longitudinal research.

© All rights reserved Courage et al. and/or ACM Press

2008
 
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Vaughan, Misha, Courage, Catherine, Rosenbaum, Stephanie, Jain, Jhilmil, Hammontree, Monty, Beale, Russell and Welsh, Dan (2008): Longitudinal usability data collection: art versus science?. In: Proceedings of ACM CHI 2008 Conference on Human Factors in Computing Systems April 5-10, 2008. pp. 2261-2264.

In this proposal the authors describe an exciting panel for CHI 2008 on Longitudinal Usability Data Collection. Collecting usability data over time is increasingly becoming best practice in industry, but lacks "thought leadership" in the current literature -- very few articles or books exist addressing the topic. To inspire academic research and share best practices with practitioners, we propose a panel to debate some key questions that arose from the CHI 2007 SIG on the same topic.

© All rights reserved Vaughan et al. and/or ACM Press

 
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Rosenbaum, Stephanie and Ramey, Judith (2008): Current issues in assessing and improving information usability. In: Proceedings of ACM CHI 2008 Conference on Human Factors in Computing Systems April 5-10, 2008. pp. 2403-2406.

The usability of information is vital to successful websites, products, and services. Managers and developers often recognize the role of information or content in overall product usability, but miss opportunities to improve information usability as part of the product-development effort. This meeting is an annual forum on human factors of information design, in which we discuss issues selected by the group from the facilitators' list of topics, augmented by attendees' suggestions.

© All rights reserved Rosenbaum and Ramey and/or ACM Press

 
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Rosenbaum, Stephanie (2008): The Future of Usability Evaluation : Increasing Impact on Value. In: Law, Effie Lai-Chong, Hvannberg, Ebba Thora and Cockton, Gilbert (eds.). "Maturing Usability". Springerpp. 344-378

What does the future of usability evaluation hold? To gain insights for the future, this chapter first surveys past and current usability practices, including laboratory usability testing, heuristic evaluation, methods with roots in anthropology (such as contextual inquiry and ethnographic research), rapid iterative testing, benchmarking with large population samples, and multiple-method usability programs. Such consideration has several benefits, because both individual usability practitioners and organizations have attained different levels of usability sophistication and maturity. Usability evaluation methods long employed by major corporations may still be in the future for smaller or younger organizations. The chapter begins by discussing 20th-century usability evaluation, continues with an overview of usability evaluation today, and concludes with a discussion of what to expect in usability evaluation over the next years. For each period in the historyand futureof usability evaluation, the chapter addresses how its impact on software value is increasing.

© All rights reserved Rosenbaum and/or Springer

 Cited in the following chapter:

Usability Evaluation: [/encyclopedia/usability_evaluation.html]


 
2005
 
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Braun, Kelly, Kaasgaard, Klaus, Rosenbaum, Stephanie and Wichansky, Anna (2005): Corporate re-orgs: poison or catalyst to HCI?. In: Proceedings of ACM CHI 2005 Conference on Human Factors in Computing Systems 2005. pp. 1160-1161.

Are you facing a corporate re-org? Re-orgs can create exciting opportunities for HCI groups, or good people's careers can be set back. This panel of HCI managers will consult on corporate reorganizations described by audience members. First, panelists with different perspectives discuss the roles of HCI resources during re-orgs. Then the panel will address audience questions on how to be proactive about organizational changes. (Send your questions to stephanie@teced.com by March 15th.) This panel will be of special interest to the industry segment of the CHI community-and also to academics who are educating future practitioners.

© All rights reserved Braun et al. and/or ACM Press

 
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Rosenbaum, Stephanie and Ramey, Judith (2005): Current issues in assessing and improving information usability. In: Proceedings of ACM CHI 2005 Conference on Human Factors in Computing Systems 2005. pp. 2053-2054.

The usability of information is vital to successful websites, products, and services. Managers and developers often recognize the role of information or content in overall product usability, but miss opportunities to improve information usability as part of the product-development effort. This CHI SIG is an annual forum on human factors of information design, in which we discuss issues selected by the group from the facilitators' list of topics, augmented by attendees' suggestions.

© All rights reserved Rosenbaum and Ramey and/or ACM Press

2003
 
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Kantner, Laurie, Sova, Deborah Hinderer and Rosenbaum, Stephanie (2003): Alternative methods for field usability research. In: ACM 21st International Conference on Computer Documentation 2003. pp. 68-72.

Field usability research involves observing people in their own environments-for example, workplaces, homes, and schools-to learn their normal or natural behavior. Through field research, we can gain an in-depth understanding of the goals, needs, and activities of people who use the products and documentation we design and develop. This paper introduces three field research methods-condensed contextual inquiry, ethnographic interviewing, and field usability testing-illustrated with a short case history of each method. The paper then describes when and why to use each method, that is, how to choose the appropriate method for different data-collection goals.

© All rights reserved Kantner et al. and/or ACM Press

2002
 
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Keirnan, Timothy, Anschuetz, Lori and Rosenbaum, Stephanie (2002): Combining usability research with documentation development for improved user support. In: ACM 20th International Conference on Computer Documentation 2002. pp. 84-89.

As a usability research and information design firm, Tec-Ed has noted the advantages of evaluating a product's usability in conjunction with developing its print and online documentation. Usability research identifies the problems with a user interface. When business or technical constraints prevent problems from being corrected in the interface, we still improve the product's usability by addressing these problems in the documentation. In other cases, the documentation can inform us of specific problems to research in the usability work. This paper describes two case studies in which the same team performed both usability and documentation projects for a product. In addition to the expected benefits from combining usability and documentation work, using the same team resulted in efficiencies in process and quality of execution. The experience also suggests that usability evaluation is not simply an alternative career path for technical communicators, but rather a complementary skill that can enhance their professional development while adding more value to the work they do for employers as well as users.

© All rights reserved Keirnan et al. and/or ACM Press

2000
 
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Rosenbaum, Stephanie, Rohn, Janice Anne and Humburg, Judee (2000): A Toolkit for Strategic Usability: Results from Workshops, Panels, and Surveys. In: Turner, Thea, Szwillus, Gerd, Czerwinski, Mary, Peterno, Fabio and Pemberton, Steven (eds.) Proceedings of the ACM CHI 2000 Human Factors in Computing Systems Conference April 1-6, 2000, The Hague, The Netherlands. pp. 337-344.

This paper describes the organizational approaches and usability methodologies considered by HCI professionals to increase the strategic impact of usability research within companies. We collected the data from 134 HCI professionals at three conferences: CHI 98, CHI 99, and the Usability Professionals' Association 1999 conference. The results are the first steps towards a toolkit for the usability community that can help HCI practitioners learn from the experiences of others in similar situations.

© All rights reserved Rosenbaum et al. and/or ACM Press

 Cited in the following chapter:

Usability Evaluation: [/encyclopedia/usability_evaluation.html]


 
1997
 
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Kantner, Laurie and Rosenbaum, Stephanie (1997): Usability Studies of WWW Sites: Heuristic Evaluation vs. Laboratory Testing. In: ACM 15th International Conference on Systems Documentation 1997. pp. 153-160.

This paper describes the strengths and weaknesses of two usability assessment methods frequently applied to web sites. It uses case histories of WWW usability studies conducted by the authors to illustrate issues of special interest to designers of web sites. The discussion not only compares the two methods, but also discusses how an effective usability process can combine them, applying the methods at different times during site development.

© All rights reserved Kantner and Rosenbaum and/or ACM Press

1991
 
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Rosenbaum, Stephanie (1991): Current Issues in Assessing and Improving Documentation Usability. In: Robertson, Scott P., Olson, Gary M. and Olson, Judith S. (eds.) Proceedings of the ACM CHI 91 Human Factors in Computing Systems Conference April 28 - June 5, 1991, New Orleans, Louisiana. p. 487.

1989
 
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Rosenbaum, Stephanie (1989): Selecting Appropriate Subjects for Documentation Usability Testing. In: Proceedings of the Third International Conference on Human-Computer Interaction 1989. pp. 620-627.

Subject selection is a crucial element of documentation usability testing. The accuracy and benefit of usability testing depend on how well the test audience emulates key segments of the actual audience for the documentation. This paper discusses how to select subjects for usability testing of computer documentation. Many of the issues presented apply to testing of other technical products and documentation, but my experience has primarily involved usability of computer software and systems. Subject selection for usability testing involves three major activities: * Developing appropriate user profiles. * Locating and obtaining suitable subjects. * Making decisions related to the experimental design (such as sample size and population groups). For this paper, I take subject selection to include identifying desired criteria for subjects (including the composition of subject subgroups) and obtaining the subjects. Except for a few remarks, I exclude the issue of organizing the subgroups into samples for specific test settings, which deserves a treatment of its own under the topic of experimental design. The following pages describe procedures and criteria for identifying appropriate subjects for computer documentation usability testing. In addition, I present an example of user group identification, based on the subject selection process for a documentation usability testing project my firm recently performed.

© All rights reserved Rosenbaum and/or Lawrence Erlbaum Associates

 
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29 Mar 2012: Modified
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Page Information

Page maintainer: The Editorial Team
URL: http://www.interaction-design.org/references/authors/stephanie_rosenbaum.html

Publication statistics

Pub. period:1989-2012
Pub. count:16
Number of co-authors:21



Co-authors

Number of publications with 3 favourite co-authors:

Judith Ramey:3
Catherine Courage:3
Jhilmil Jain:3

 

 

Productive colleagues

Stephanie Rosenbaum's 3 most productive colleagues in number of publications:

Russell Beale:51
Dennis Wixon:43
Jhilmil Jain:18
 
 
 

Upcoming Courses

go to course
User-Centred Design - Module 3
73% booked. Starts in 22 days
 
 

Featured chapter

Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess

User Experience and Experience Design !

 
 

Our Latest Books

 
 
The Social Design of Technical Systems: Building technologies for communities. 2nd Edition
by Brian Whitworth and Adnan Ahmad
start reading
 
 
 
 
Gamification at Work: Designing Engaging Business Software
by Janaki Mythily Kumar and Mario Herger
start reading
 
 
 
 
The Social Design of Technical Systems: Building technologies for communities
by Brian Whitworth and Adnan Ahmad
start reading
 
 
 
 
The Encyclopedia of Human-Computer Interaction, 2nd Ed.
by Mads Soegaard and Rikke Friis Dam
start reading