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Stephanie A. Glusker

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Publications by Stephanie A. Glusker (bibliography)

1995

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Braun, Curt C., Glusker, Stephanie A., Holt, Ronda S. and Silver, N. Clayton (1995): Adding Consequence Information to Product Instructions: Changes in Hazard Perceptions. In: Proceedings of the Human Factors and Ergonomics Society 39th Annual Meeting 1995. pp. 346-350.

“Product instructions represent one possible medium through which product hazard and safety information can be conveyed. Recent research has demonstrated that the likelihood of precautionary behavior increases when such behaviors are explicitly described within the product-use instructions. Although precautionary information has been provided within the instructions, some users are unable to translate this information into action. Moreover, the inclusion of explicit actions within product-use instructions has not been shown to influence perceptions of product related hazards. The present effort evaluated the utility of adding consequence information to product instructions. A sample of 193 participants evaluated the likelihood that they would be injured while using two different products displaying instructions that outlined only the actions to be performed, actions followed by consequences, consequences followed by actions, and actions with the product warning repeated within the instructions. The data revealed that instructions outlining the consequences before the actions yielded the highest likelihood of injury ratings. Measures of instruction complexity, however, revealed no significant differences between instruction sets. The data, in conjunction with previous findings, suggest that product-use instructions represent a viable means of conveying product hazards.”

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