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“ Computer programs emerge as the outcome of complex human processes of cognition, communication and negotiation, which serve to establish the meaningful embedding of the computer system in its intended use context. ”
-- Floyd, 1992, p. 24
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The Social Design of Technical Systems: Building technologies for communities
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Sonja Grabner-Kräuter
Publications by Sonja Grabner-Kräuter (bibliography)
Grabner-Kräuter, Sonja and Kaluscha, Ewald A. (2008): Consumer trust in electronic commerce: conceptualization and classification of trust building measures. In: Kautonen, Teemu and Karjaluoto, Heikki (eds.). "Trust and New Technologies". Cheltenham, UK and Northampton, USA: Edward Elgar Publishing, Incpp. 3-22
Grabner-Kräuter, Sonja, Moedritscher, Gernot, Waiguny, Martin and Mussnig, Werner (2007): Performance Monitoring of CRM Initiatives. In: HICSS 2007 - 40th Hawaii International International Conference on Systems Science 3-6 January, 2007, Waikoloa, Big Island, HI, USA. p. 150.
Grabner-Kräuter, Sonja, Kaluscha, Ewald A. and Fladnitzer, Marliese (2006): Perspectives of online trust and similar constructs: a conceptual clarification. In: Fox, Mark S. and Spencer, Bruce (eds.) Proceedings of the 8th International Conference on Electronic Commerce - ICEC 2006 2006, Fredericton, New Brunswick, Canada. pp. 235-243.
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Changes to this page (author)
13 Jun 2009: Modified30 May 2009: Modified
25 Aug 2008: Added
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Page maintainer: The Editorial TeamURL: http://www.interaction-design.org/references/authors/sonja_grabner-kr%E4uter.html
Calendar
“ Computer programs emerge as the outcome of complex human processes of cognition, communication and negotiation, which serve to establish the meaningful embedding of the computer system in its intended use context. ”
-- Floyd, 1992, p. 24
- Share this quote on...
- Get more quotes via RSS or by joining our Usability Quote of the Day Facebook Page
Featured chapter
Read the fascinating history of Wearable Computing, told by its father, Steve Mann
Read Steve's chapter !
Latest books
The Social Design of Technical Systems: Building technologies for communities
by Brian Whitworth and Adnan Ahmad
Start reading
The Encyclopedia of Human-Computer Interaction, 2nd Ed.
by Mads Soegaard and Rikke Friis Dam
Start reading
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