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Shannon M. Oltmann

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Publications by Shannon M. Oltmann (bibliography)

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2011
 
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Oltmann, Shannon M. (2011): Telephone & email interviews: using the respondents' context to determine the best interview mode. In: Proceedings of the 2011 iConference 2011. pp. 734-735.

This poster explains reasons for choosing different interview modes. Although many people assume that face-to-face contact is the best, perhaps only, mode for effective interviewing, a substantial body of research suggests otherwise. In particular, components of the respondents' context-geographical disbursement, privacy, empowerment needs, scheduling, anonymity, fluency, stigmatization, and cultural background-affect which interview modes are more effective. This poster introduces the concept of respondent context, and demonstrates the best uses for different interview modes.

© All rights reserved Oltmann and/or ACM Press

2008
 
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Shachaf, Pnina, Oltmann, Shannon M. and Horowitz, Sarah M. (2008): Service equality in virtual reference. In JASIST - Journal of the American Society for Information Science and Technology, 59 (4) pp. 535-550.

2007
 
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Shachaf, Pnina and Oltmann, Shannon M. (2007): E-Quality and E-Service Equality. In: HICSS 2007 - 40th Hawaii International International Conference on Systems Science 3-6 January, 2007, Waikoloa, Big Island, HI, USA. p. 247.

 
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Changes to this page (author)

10 Nov 2012: Modified
13 Jun 2009: Modified
01 Jun 2009: Added

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Featured chapter

Marc Hassenzahl explains the fascinating concept of User Experience and Experience Design. Commentaries by Don Norman, Eric Reiss, Mark Blythe, and Whitney Hess

User Experience and Experience Design !

 
 

Our Latest Books

 
 
The Social Design of Technical Systems: Building technologies for communities. 2nd Edition
by Brian Whitworth and Adnan Ahmad
start reading
 
 
 
 
Gamification at Work: Designing Engaging Business Software
by Janaki Mythily Kumar and Mario Herger
start reading
 
 
 
 
The Social Design of Technical Systems: Building technologies for communities
by Brian Whitworth and Adnan Ahmad
start reading
 
 
 
 
The Encyclopedia of Human-Computer Interaction, 2nd Ed.
by Mads Soegaard and Rikke Friis Dam
start reading