Calendar

May 27

13th Intl. Conf. on New Interfaces for Musical Expression

May 28

Graphics Interface 2013

May 29

Intl. Workshop on Design and Spontaneity in Computer-Supported Collaborative Learning (DS-CSCL 2013)

May 22

“ User error: replace user and press any key to continue. ”

-- Popular computer one-liner

Share this quote on...
Get more quotes via RSS or by joining our Usability Quote of the Day Facebook Page

Featured chapter

Read the fascinating history of Wearable Computing, told by its father, Steve Mann

Read Steve's chapter !

Help us help you!

Spread the word:
Donate
Other ways to help

S. R. Hakiel

Add description

← Button will not work: You have not enabled Javascript. How do I enable it?

Rename / change spelling

Add publication

← Button will not work: You have not enabled Javascript. How do I enable it?

Publications by S. R. Hakiel (bibliography)

1992

Edit | Del

Hakiel, S. R. and Mann, G. E. (1992): CICS/ESA Usability: A Measure of Success. In: Monk, Andrew, Diaper, Dan and Harrison, Michael D. (eds.) Proceedings of the Seventh Conference of the British Computer Society Human Computer Interaction Specialist Group - People and Computers VII August 15-18, 1992, University of York, UK. pp. 323-338.

“The IBM Corporation recognises that market driven principles, including usability, are key to the acceptance, or otherwise, of any IBM product. To help guarantee acceptable products a number of Corporate and product initiatives demand that product usability be specified and measured as an integral part of the development process, in a repeatable and consistent fashion. This paper describes how such principles were applied during the development of Customer Information Control System/Enterprise Systems Architecture Version 3 (CICS/ESA V3) to evaluate the usability of its resource management features. The main significance of this work was an emphasis on the user's view of the world, starting with data based upon an understanding of the users, their tasks, and their environments. From this data explicit usability requirements and objectives were established, a rigorous usability specification prepared, and test scenarios and systems created. Finally, representative customer users were involved once again to derive usability measurements and diagnostic data, and to validate the tasks they undertook. It has been possible to show that, with customer assistance, usability can be defined and measured in accordance with both user-oriented requirements and IBM's Corporate directives. It is shown that market-driven principles can be applied throughout the product development process ultimately leading to improved product quality and improved customer satisfaction.”

Add publication